Michelle Henke

Customer service and administrative professional with state government, licensing, records, mortgage processing, and education experience. Skilled at handling high-volume customer inquiries, processing detailed applications and documents, coordinating with internal teams, and providing accurate, professional service.

Customer Service Representative 2 - State of Idaho – Office of the Secretary of State - Boise, ID

(2025-05 - 2025-10)

• Handled high-volume phone, in-person, and written customer inquiries regarding Idaho statutes and services, including wills, notary matters, LLCs, corporations, and renewals.
• Provided clear, professional guidance and helped customers navigate state requirements and processes.

Customer Service Representative 2 - State of Idaho – Office of the Secretary of State - Boise, ID

(2023-09 - 2024-04)

• Handled high-volume phone, in-person, and written customer inquiries regarding Idaho statutes and services, including wills, notary matters, LLCs, corporations, and renewals.
• Provided clear, professional guidance and helped customers navigate state requirements and processes.

Customer Success Specialist - State of Idaho – Division of Occupational & Professional Licenses - Boise, ID

(2023-05 - 2023-09)

• Assisted customers with professional license applications and renewals at the service window and by phone.
• Processed and routed incoming mail to appropriate internal departments and supported daily office operations.

Preschool Substitute Teacher - Redeemer Early Childhood Center - Fort Collins, CO

(2019-12 - 2022-05)

• Provided classroom coverage, supported lessons and activities, maintained classroom organization, and assisted with daily student needs.

Preschool Teacher / Teacher Assistant - Trinity Lutheran Church & School - Franktown, CO

(2017-08 - 2018-05)

• Planned and taught curriculum for a three-year-old class and supported four-year-old and pre-kindergarten classrooms.
• Led circle time, music and movement, stories, singing, science activities, classroom management, and parent/teacher conferences.

Preschool Substitute Teacher - Byron Center Public Schools - Byron Center, MI

(2016-08 - 2017-05)

• Provided classroom coverage and assisted teachers with lessons, activities, classroom management, and daily operations.

Entrepreneur / Owner - Bear Paw Cleaning Services - Cypress, TX

(2013-06 - 2015-08)

• Owned and operated a residential cleaning business, managing customer service and day-to-day service delivery.

Education & Mortgage Support Roles - Texas - Texas

(2004 - 2013)

• Preschool Teacher; Teacher/Preschool Assistant; and mortgage-industry roles including Junior Underwriter, Senior Loan Coordinator, Senior Loan Processor, Branch Coordinator, Client Relations Coordinator, and Senior Loan Processor/Customer Service Representative.

Blinn College

University of Northern Colorado