Michelle Jenkins

Administrative and Operations Professional with 10+ years of experience supporting office administration, executive support, business operations, payroll administration, records management, contract administration, customer service, database management, financial reporting, and workflow optimization. Skilled in QuickBooks, Google Workspace, Microsoft Office 365, CRM systems, scheduling, SOPS, compliance, executive calendar management, project coordination and cross-functional coordination.

Administrative Manager - M and M Lawncare Services - Fort Collins, CO

(2025-05)

• Directed daily business operations, overseeing 15+ client accounts, customer communications, scheduling, and project coordination to ensure timely service delivery.
• Managed 20+ contracts, estimates, invoices, payroll records, inventory tracking, and vendor relationships, supporting efficient business operations and accurate financial recordkeeping.
• Developed and implemented administrative workflows that improved recordkeeping accuracy by 30%, increased customer follow-up efficiency, and streamlined operational organization.
• Coordinated onboarding documentation, maintained employee records for 5+ team members, and supported business development initiatives that contributed to increased client acquisition and retention.

Overnight Receptionist / Lead Administrative Support - The Worthington (Columbine Health Systems)/Generations LLC - Fort Collins, CO

(2020-07 - 2026-07)

• Served as the secondary administrative point of contact for 85+ residents, and service-related communications weekly while ensuring exceptional customer service, timely issue resolution and report preparation.
• Coordinated and scheduled 150+ resident appointments annually, including medical visits, transportation services, wellness programs, therapy sessions, and community activities, ensuring seamless communication among residents, families, and care providers.
• Managed transportation scheduling and logistics for 20–30 residents per week, maintaining accurate schedules, confirming appointments, and ensuring timely arrivals for medical, personal, and community engagements.
• Maintained and updated 85+ confidential resident records, reports, correspondence, incident documentation, and filing systems while ensuring 100% compliance with HIPAA regulations, privacy standards, and organizational policies.
• Processed and organized 80+ administrative documents annually, including resident admissions paperwork, service requests, medical documentation, billing records, and compliance reports, ensuring accuracy and accessibility.

Personal Care Provider - Interim Healthcare - Fort Collins, CO

(2015 - 2020)

• Coordinated scheduling activities for 15–25 clients weekly, including medical appointments, therapy sessions, transportation arrangements, staff assignments, and follow-up services, supporting uninterrupted continuity of care.
• Maintained confidential client information in electronic and paper record systems with a 99% accuracy rate, ensuring compliance with HIPAA regulations, privacy standards, and organizational policies.
• Prepared and processed client intake forms, progress reports, incident documentation, and service records, supporting efficient care coordination and regulatory compliance.
• Monitored documentation completeness and record accuracy, reducing missing information and improving accessibility of client records for healthcare providers and administrative staff.

Bachelor of Arts - Special Education - University of Northern Colorado

High School Diploma - Loveland High School