Michelle Jolly

Detail-oriented Endoscopy Technician adept at conducting thorough cleaning and sterilization of endoscopes and instruments in compliance with infection control protocols. Instrumental in maintaining an organized inventory system that reduced supply wastage by 15%, enhancing operational efficiency. Proven ability to assist physicians during endoscopic examinations, ensuring smooth operations and timely interventions.

Dedicated to delivering high-quality patient care through effective communication and support.

Experienced

Phlebotomist III with 26 years of experience in the healthcare field. Thorough knowledge of medical terminology and procedures, including venipuncture and capillary collection. Proven ability to collect, label, and process blood specimens in accordance with established guidelines.

Endoscopy Technician - Piedmont Health Care - Macon, US, United States

(2025-10)

• Assisted in the preparation and maintenance of endoscopic equipment, ensuring all tools met safety and cleanliness standards.
• Collaborated with medical staff to schedule endoscopic procedures, optimizing patient flow and minimizing wait times.
• Monitored patient vital signs during procedures, ensuring immediate response to any changes in condition.
• Conducted thorough cleaning and sterilization of endoscopes and related instruments, adhering to infection control protocols.
• Provided patient education regarding endoscopic procedures, contributing to increased patient comfort and understanding.
• Assisted physicians during endoscopic examinations, ensuring smooth operations and timely interventions as required.
• Maintained inventory of endoscopic supplies and equipment, implementing a tracking system that reduced wastage by 15%.

Lab Assistant - Piedmont Health Care - Macon, Georgia

(2025-03)

• Maintained laboratory equipment and ensured cleanliness and organization in compliance with safety regulations.
• Utilized laboratory software to manage data and streamline reporting processes for ongoing experiments.
• Trained new assistants on standard operating procedures and laboratory safety protocols.
• Participated in inventory management, tracking supplies and reagents to prevent shortages and support workflow.
• Collected lab specimens for hospital patients

Lead Phlebotomist - Houston Health Care - Warner Robins, US, United States

(2024-10 - 2025-03)

• Trained and mentored junior phlebotomists on best practices and techniques to enhance team performance.
• Maintained accurate and detailed records of all blood collection activities and patient interactions to uphold regulatory standards.
• Developed and implemented standardized procedures for blood collection to ensure compliance with safety and quality regulations.
• Utilized advanced phlebotomy equipment and software to streamline workflow and minimize errors.
• Provided exceptional patient care by ensuring comfort and addressing concerns before, during, and after the blood draw process.
• Conducted regular quality assurance checks to monitor adherence to protocols and improve service delivery.
• Analyzed and reported on phlebotomy metrics to identify trends and implement improvements.
• Ensured proper inventory management of supplies and equipment to support uninterrupted service delivery.
• Provided input on departmental policies and procedures to enhance overall operational effectiveness.

Lab Assistant III - Atrium Healthcare - Macon, GA

(2023-05)

Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples. Supported research projects by conducting experiments and recording data accurately. Ensured accurate test results with proper use of lab equipment and adherence to protocols. Improved laboratory safety through regular inspection and equipment maintenance and adherence to safety guidelines.

Phlebotomist III - Piedmont Healthcare Henry - Stockbridge, GA

(2021-09 - 2023-05)

Collected and processed lab specimens. Ordered supplies. Performed drug screens. Entered clerical information into computer system. Interacted with patients and physicians. Cleaned up after shift duties were performed.

Phlebotomist III - BioReference Laboratories - Macon, GA

(2018-06 - 2021-06)

25 years of experience in physicians' offices and hospitals. Working with chemistry and CBC machines (in office lab testing).

Phlebotomist II - Coliseum Hospital - Macon, GA

(2014-09 - 2015-01)

Collected and processed lab specimens. Ordered supplies. Performed drug screens. Entered clerical information into computer system. Interacted with patients and physicians. Cleaned up after shift duties were performed.

Phlebotomist III - LabCorp - Warner Robins, GA

(2005-11 - 2008-09)

Collected and processed lab specimens. Ordered supplies. Performed drug screens. Entered clerical information into computer system. Interacted with patients and physician.

Phlebotomist I-III - Quest Diagnostics - Macon, GA

(2003-09 - 2018-01)

Collected and processed lab specimens. Ordered supplies. Performed drug screens. Entered clerical information into computer system. Interacted with patients and physicians. Cleaned up after shift duties were performed.

Phlebotomist/Medical Assistant - Omni Health Solutions - Macon, GA

(1998-04 - 2003-09)

Collected and processed lab specimens. Ordered supplies. Interacted with patients and physicians. Performed drug screens. Entered clerical information into computer system. Triage patients/vital signs. Made referrals to other physicians. Kept patient records current. Administered injections. Cleaned up after shift duties were performed.

A.S. - Surgical Technology - Central Georgia Technical College (2025)