Michelle Mccoy
Claims| Customer Service | Benefits Rep
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About
Experienced professional with a strong background in customer service, fraud analysis, health insurance claims examination, and technical support. Skilled in utilizing SQL to identify fraud patterns, resolving customer inquiries across various platforms, and guiding customers through security processes.
Experience
Demonstrates empathy, problem-solving abilities, and multitasking skills while managing outbound communications, processing claims, and ensuring compliance with regulations. Proficient in handling confidential data, conducting comprehensive analyses, and implementing process improvements to enhance accuracy and efficiency. Proficient in Microsoft Office Suite.
Education
•SNHU - ONLINE
A.S – Data Analytics
2023 -Current
