Zaccariah Marshall

Customer Service Representative handling 25+ customer contacts per day through phone, chat, and email support across product questions, pricing, promotions, and concern resolution. Handles CRM tracking, conflict resolution, and clear handoffs to the right department to keep service moving. Builds customer trust through accurate answers, steady follow-up, and consistent problem solving.

Customer Service Representative at Afni (2025-04 – Present)

Handle 25 customer interactions daily while maintaining consistent service quality across phone, online, and in-person support.

• Answer questions about products, services, pricing, and promotions with accurate, customer-focused explanations.
• Resolve customer concerns or direct cases to the right department using conflict resolution and sound judgment.
• Provide prompt support through outbound calling and remote collaboration while keeping interactions organized and professional.
• Document customer details accurately with strong data entry proficiency and steady attention to customer interaction tracking.
• Support call center operations by managing time well, following company policies, and contributing to reliable day-to-day service.

Support Agent at Argo Contact Centers (2024-01 – 2025-04)

Handled 30 customer interactions per shift across phone and chat while resolving inquiries promptly.

• Resolved customer inquiries across phone and chat channels with clear communication and professional follow-through.
• Troubleshot technical issues and guided customers through solutions to improve satisfaction.
• Maintained customer interaction records in CRM software to support dependable reporting and customer interaction tracking.
• Collaborated with teammates to improve service delivery, response times, and overall customer experience.
• Supported call center operations through data entry, outbound calling, and accurate customer record updates.

Customer Service Representative at ASK CALLL CENTER (2022-04 – 2024-02)

• Handle customer issues through phone and email, using conflict resolution and customer service skills to close inquiries.
• Use CRM software to track customer interactions, capture feedback, and support process improvements through accurate data entry.
• Develop and facilitate training sessions for new team members on company policies and procedures, using clear communication and time management.

Janitorial Worker at Abm Industries Inc De (2020-04 – 2022-11)

• Operated cleaning equipment to support sanitation standards and keep facility surfaces clean.
• Inspected work areas routinely to identify maintenance needs and address safety concerns early.
• Cleaned floors, windows, mirrors, and glass doors through sweeping, mopping, vacuuming, polishing, and spot removal.
• Trained new staff on proper cleaning techniques, safety protocols, and efficient workflow practices.
• Collaborated with team members to improve workflow efficiency and maintain clean, comfortable environments.

Housekeeper at Hilton Garden Inn Hotel (2018-02 – 2019-05)

• Implemented efficient cleaning schedules to improve team productivity and keep room turnover running smoothly.
• Trained new housekeeping staff on cleaning protocols, safety procedures, and hotel standards.
• Inspected completed rooms for quality assurance and corrected issues before guest check-in.
• Disinfected and mopped bathrooms using approved chemicals and safety procedures to prevent burns and injuries.
• Maintained guest satisfaction through reliable room upkeep and prompt response to housekeeping needs.

High school diploma or GED – Valley High School (2016-05)