Michelle McIntosh

Results-driven AI Program Manager, Product Owner and Strategic Consultant with 13 years of cross-industry experience leading end-to-end AI transformation initiatives, from roadmap design through production deployment. Proven record managing complex, multi-stakeholder AI programs across Fortune 500 enterprises, Big 4 consulting, and international education: uplifting lead engagement by nearly 75%, delivering a 93% adoption rate on AI integration programs, and over 80% reduction in onboarding cycle time. Combines hands-on AI product ownership, spanning roadmap, UX and launch, with technical depth in AI governance, LLM fine-tuning, and Human-on-the-Loop workflow design.

Orchestrates executive-level stakeholder management, structured project methodology (PRINCE2 certified), and a cross-functional leadership approach that drives measurable, responsible AI outcomes at scale.

AI Consulting Lead | AI Adoption, Strategy & Governance at Nimdzi Insights (2025-08 – Present)

Global enterprise research & AI consulting

• Founded and now lead the Nimdzi AI Consulting division, owning the full program lifecycle: scoping client needs, building the service portfolio, and managing delivery across AI strategy, governance, and change management workstreams.
• AI Program Manager for global clients, designing structured transformation roadmaps that move organizations from AI pilot to scaled production, with clear milestones, risk guardrails, and ROI benchmarks.
• Product managed a reusable AI Use Case and Governance Workshop framework, and an AI readiness gap analysis methodology, both deployed as repeatable offerings across enterprise clients, coordinating stakeholder alignment across technical, operational and executive teams.
• Implement governance and compliance frameworks addressing data privacy, EU AI Act obligations, and responsible AI principles, enabling clients to accelerate innovation within defined risk parameters.
• Operationalize AI initiatives by designing Human-in-the-Loop workflows and change management plans, ensuring organizational readiness for sustainable, ethical AI at scale.
• Author industry thought leadership, established strategic partnerships to grow Nimdzi's AI market presence.

AI Education & Communication Lead (Part-time) at Aseto AI (2025-08 – 2025-12)

Omnichannel Voice AI Agent solutions for business, healthcare & public sector

• Built a new AI governance consulting offering from the ground up: conducted stakeholder discovery interviews, developed a complete GTM strategy, and produced supporting thought leadership content.
• Led customer journey mapping and value proposition analysis to define and position strategic AI consulting initiatives for target enterprise segments.
• Designed and executed a multi-channel AI education program spanning YouTube webinars, blog content, hands-on workshops, and government-sponsored training courses, driving measurable market adoption.
• Developed sales enablement strategy covering targeted email, LinkedIn, and customer education campaigns to accelerate pipeline development.

Senior Consultant, AI Strategy & Governance at PwC Czech Republic (2024-10 – 2025-07)

AI strategy, AI governance, risk & compliance (AI GRC) consulting

• Managed complex, multi-market AI strategy programs with accountability for stakeholder engagement across 40+ PwC CEE partners and 60+ risk leaders and senior executives across PwC EMEA.
• Led GTM program execution for PwC's EU AI Act consulting services hub, coordinating cross-functional teams across multiple markets and translating regulatory requirements into actionable client deliverables.
• Designed market-leading content, accelerator tools, and training curricula for AI literacy and EU AI Act compliance: Owned end-to-end product development of a PwC SaaS compliance and risk assessment accelerator tool, leading roadmap prioritization, UX design, and requirements definition for engineering delivery. Scoped and product managed a four-module EU AI Act e-learning course, shaping the curriculum and learning experience flow while overseeing execution on the delivery platform. Created AI governance program frameworks adopted across the EMEA region
• Managed the full AI risk and compliance sales cycle including client prospecting, solution demos, proposal development, and contract negotiations.
• Delivered executive-level AI strategy presentations and product demos to C-suite decision-makers.

Principal Data Science Analyst & Client Success Lead at Idiomatic (2021-10 – 2024-10)

Seed-funded LLM taxonomy and sentiment analysis platform for VoC insights

• Owned enterprise client program management across the full customer lifecycle: discovery, onboarding, model fine-tuning, expansion, and renewal, delivering consistently high satisfaction and retention.
• Reduced client onboarding cycle time by 80% by designing AI model taxonomy templates and optimizing implementation workflows, a flagship process improvement adopted company-wide.
• Designed and built industry-specific LLM taxonomy templates as a standalone product, owning the roadmap, writing requirements for engineering, and managing a small team through delivery.
• Drove a 75% increase in lead engagement by developing and executing a GenAI self-service demo strategy, directly supporting pipeline and revenue growth.
• Established AI model maturity criteria and prediction accuracy success metrics used to track program health, drive renewals, and demonstrate ROI to enterprise stakeholders.
• Led cross-functional product roadmap collaboration with engineering and product teams, translating client-requested features into prioritized delivery milestones.
• Trained and fine-tuned predictive LLM taxonomy and sentiment models across customer surveys, agent conversations, social media, and trust-and-safety datasets.
• Designed and managed internal knowledge management systems to support team enablement, client experience, and support ticket efficiency.

AI EdTech Consultant at College Alpin Beau Soleil (2023-03 – 2024-07)

AI safety and AI literacy for students and educators

• Achieved 93% AI tool adoption rate across the International Baccalaureate curriculum, delivering one of the highest organizational adoption outcomes of any engagement in the portfolio.
• Directed the full AI transformation program: stakeholder consultation, policy development, phased implementation planning, and ongoing effectiveness evaluation.
• Developed differentiated training materials and user documentation enabling teachers to confidently integrate generative AI into pedagogical practice across all subject areas.

AI EdTech Consultant at La Garenne International School (2023-12 – 2024-06)

AI safety and AI literacy for students and educators

• Educated educators and students on generative AI tools, demystifying the technology for all levels and embedding responsible AI practices into school policy and curriculum.
• Designed and delivered engaging workshops and training sessions tailored to diverse learner profiles.
• Collaborated with school leadership to integrate AI governance principles into institutional policy frameworks.

Senior Data Science Analyst & Client Success Lead at Idiomatic (2019-06 – 2021-10)

• Managed strategic enterprise client accounts end-to-end: onboarding, CRM integrations, technical training, and ongoing relationship management.
• Delivered technical product training and dashboard implementations ensuring measurable client adoption.
• Trained and fine-tuned LLM taxonomy and sentiment models across diverse data sources including surveys, agent conversations, social media, and trust-and-safety content.

Business Insights Analyst & Client Success (Founding Team Member) at Idiomatic (2017-10 – 2019-06)

• Built the initial client portfolio and established foundational processes for onboarding, training, and client success management.
• Designed data labeling standards, taxonomy frameworks, and model classification protocols adopted as company-wide standards.
• Established the company's knowledge management systems and standard operating procedures for client success.

Geospatial Intelligence Technician at Apple Maps (2016 – 2017)

Provided analytical and business intelligence foundations supporting Fortune 500 client initiatives.

Geospatial Analyst at T-Kartor (2015 – 2016)

Image Processing Operator at UrtheCast (2015 – 2015)

Business Intelligence Analyst at Aspect Software (2014 – 2015)

Master of Arts in International Affairs – Saint Louis University (2013-09 – 2014-06)

Bachelor of Arts in Political Science (minor Psychology) – Saint Louis University (2009-09 – 2013-06)

Bachelor of Arts in International Studies (fluency in Spanish) – Saint Louis University (2009-09 – 2013-06)