Michelle Pham

Seeking to pursue further education in the field of Perfusion and work towards addressing the needs of medical disparities.

ANESTHESIA TECHNICIAN LEAD - Mayo Clinic - Jacksonville, Florida

(2025-05)

ANESTHESIA TECHNICIAN INTERIM LEAD - Mayo Clinic - Jacksonville, Florida

(2025-04 - 2025-05)

• Collaborate with morning shift lead for proper hand-off during transition of shift (i.e., collecting blades/scopes/TEE probe from IP, preparing fluid lines for the next day, updates on current cases or situations, gather biohazard bins)
• Point of contact for emergent situations and a resource for questions on medication and processes.
• Assign and modify task assignments based on daily staffing schedule.
• Ensure the flow of the shift is maintained and breaks are given.
• Work with leads and providers on Quality improvement projects: Grab-and- go emergency kit, monthly supply and medication check, transition of new anesthesia carts, and rearrangements.
• Actively precept new hires through training period and promote skills development and retention. Assisted in developing a standardized training curriculum for Anesthesia Technicians, decreasing onboarding time and improving overall team proficiency.

ANESTHESIA SENIOR TECHNICIAN - Mayo Clinic - Jacksonville, Florida

(2022-10)

• Calibrated anesthesia delivery systems and monitors. Conduct troubleshooting maintenance on a wide range of equipment (ultrasound system, Belmont rapid infuser, Masimo machine, patient monitoring box EX2).
• Delivered anesthesia support services in a variety of critical care settings, including OR, CVOR, GI Lab, MRI, Cath Lab, and Electrophysiology Lab environments.
• Expanded clinical competencies through cross-training with sterile processing knowledge, pre-cleaning bronchoscopes and TEE
• Assisted anesthesiologists in monitoring patients, including electrocardiogram (EKG), direct arterial pressure, central venous pressure, arterial blood gas, hematocrit, and routine measurement of temperature, respiration, blood pressure and heart rate.
• Prepared necessary equipment, such as monitors, IV lines prior to administering medication, blood heater, soda lime absorber, and anesthesia vaporizer.
• Collected samples and specimens for diagnostic testing.
• Assist with Cardiac image reports by making sure TEE images are linked to Anesthesiologist final reports. Troubleshooting and resolving any discrepancy found within the system for proper case tracking and management. Collaborate with Health Information Management Services (HIMS) to support revenue optimization, aiding in the annual processing of estimated 200 cardiac cases, each approximately $475
• Transport of patients to or from Critical care units safely with equipment and monitoring line.
• Respond adequately to difficult airway/emergency situations (i.e., bronchoscope set up, medication draw ups, obtaining blood)
• Responsible for delivery of medication, supplies or equipment needed by Anesthesia provider. Provide operating rooms with clean and proper equipment, necessary medications and supplies per case.

CERTIFIED STERILE PROCESSING TECHNICIAN - Mayo Clinic - Jacksonville, Florida

(2021-02 - 2022-10)

• Decontaminate, sterilize, assemble, and perform quality check on various operative instruments in addition to reprocessing and handling of scopes (e.g., Flexible Intubation Scopes, Bronchoscope, Gastrointestinal Scope, Flexible Scopes, TEE Probes, anesthesia blades, etc.)
• Prioritize surgical trays and organize it according to the surgeon preference list.
• Respond to STAT requests and add-ons from the operating rooms. Preceptor to onboarding trainees in the 101 Surgical Service Program, coaching and monitoring performance to high standards of the department.
• Operated and maintained steam autoclaves, keeping records of loads completed, items in loads, and maintenance procedures performed.
• Examined equipment to detect leaks, worn, and loose parts and other indications of disrepair.
• Attended hospital in-service programs related to areas of work specialization.

RESEARCH ASSISTANT - University of North Florida - Jacksonville, Florida

(2020-02 - 2020-12)

• Coastal One Health and Zoonoses- Research focused on the overall ecological and epidemiological aspects of zoonotic diseases along with the well-being of our coastal communities.

MEDICAL SCRIBE INTERN & COVID-19 TEST SCHEDULER - Angel Kids Pediatric - Jacksonville, Florida

(2020-08 - 2020-11)

• Medical Scribe — provides advanced workflow and transcribes patient's visit including primary complaint, diagnostic tests, and referrals to medical specialists.
• COVID-19 Scheduler — Answer calls requesting rapid COVID testing, aid medical assistants with receiving, scanning, and uploading patient documents and diagnostic results.
• Sought continuing education opportunities to stay current with industry trends.
• Provided efficient and courteous service to customers at all times.
• Participated in ongoing training to enhance own job skills and knowledge.

STUDENT - Mayo Clinic – Medtronic - Jacksonville, Florida

(2017-03 - 2017-03)

• Collaborated with fellow students to learn about medical devices such as endoscopic tools, suturing, and medical assessments.
• Met academic expectations by displaying values of teamwork and unity in collaborative learning environment.

INTERNSHIP STUDENT - Naval Air Station of Jacksonville - Jacksonville, Florida

(2015-06 - 2015-06)

• Examined and observed hospital professional settings and partook in consulting patients' relations and patient care.
• Exhibited proper emergency care in a combat setting by demonstrating how to use tools such as tourniquets and intravenous therapy.

GI RECOVERY - Mayo Clinic - Jacksonville, Florida

(2020-01 - 2020-12)

• Sterilize equipment and area bay for patients before and after surgical procedures. Assist doctors and nurses with turnover workflow. Assemble IV kits and patient care packages.

FLOOR AMBASSADOR - Nemours - Jacksonville, Florida

(2020-01 - 2020-06)

• Set up, monitor, and maintain a safe environment for patients, staff, and visitors. Provide interactive services to improve the health and wellness of children.

BACHELOR OF SCIENCE (B.S.) - Public Health - University of North Florida

ASSOCIATE IN ARTS (AA) - University of North Florida

HIGH SCHOOL DIPLOMA - Darnell Cookman School of the Medical Arts