Michelle Santoro

Friendly and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer discomforts and dissatisfaction through decisive communication and focused solutions.

Lab Assistant / Phlebotomist at Florida Hospital Fish Memorial (2015-06 – 2017-05)

Performed phlebotomy services and laboratory sample processing for patient testing.

• Successfully obtained blood samples from up to 50 patients a shift
• Used multiple electronic medical devices and software systems to conduct patient identification and correspond with coworkers
• Labeled blood vials with critical information like time of collection, date, and patient name
• Coordinated workflow based on STAT, schedule, and outpatient needs
• Prepared blood-collecting equipment, safely stored, and transported samples to their proper destination

Donor Processor at Biomat USA (2014-12 – 2015-06)

Screened prospective donors and managed donor safety and compliance procedures.

• Screened prospective donors by conducting questionnaire, obtaining medical histories, measuring vital signs, temperature, weight, and hematocrit level
• Enforced infection control and sharps disposal procedures to protect donors, co-workers, and self
• Maintained HIPAA compliance across all donor data-handling, systems, and training
• Enforced donor safety by calmly informing potential donors when they were ineligible to donate

Veterinary Assistant at Lake Emma Animal Hospital, Dr. John Dee (2007-07 – 2009)

Provided veterinary support services including animal restraint, surgical assistance, and laboratory sample processing.

• Restrained and stabilized animals during examination and treatment to safeguard against accidental injuries
• Assisted veterinarian during x-rays, ultrasounds, and surgical procedures; scrubbed, packed, and sterilized equipment in autoclave post surgery
• Provided direct care for animal patients in post-operative recovery, closely monitoring vital signs and progress
• Processed client payments, sent invoices, and placed appointment reminder calls
• Prepared, processed, and analyzed lab samples such as fecal samples and heartworm tests
• Collected, prepared, and analyzed lab samples such as fecal samples and heartworm tests

Veterinary Assistant at Dr. Brian Scott (2004-09 – 2007-06)

Provided comprehensive veterinary assistant support including inventory management, surgical preparation, animal care, and client services.

• Reviewed inventory levels and placed orders to replenish supplies
• Scrubbed, counted, and packed surgical instruments and drapes into surgical packs for autoclave sterilization
• Monitored animals per during after-hour shifts
• Collected and documented animal information such as weight and temperature before doctor examination
• Stayed on top of housekeeping requirements such as laundry, sweeping, and disinfecting kennels
• Met with pet owners, explained lodging, grooming, and daily care service and cross-sold specialty products like shampoo and food
• Tended to sick or injured animals by securing veterinary care and notifying owners quickly of pet's condition

General Education – Cambridge College of Healthcare & Technology (2013)

General Education – Seminole State College (2008)

High School Diploma – Lake Mary High School (2001)