Michelle Thayer

Experienced healthcare professional with 2+ years of hospital-based experience at South Shore Hospital, providing patient transport, clinical support, equipment cleaning, infection prevention, and time-sensitive support to multiple hospital departments. Knowledgeable in hospital safety procedures, infection-control practices, patient positioning and transfers, specimen transport, oxygen equipment, maintaining clean and orderly patient-care environments, and emergency response support. Dependable and organized with a strong ability to prioritize assignments, follow established procedures, communicate effectively with clinical staff, and maintain patient privacy and confidentiality.

Patient Transport / Dispatch Attendant at SOUTH SHORE HOSPITAL (2018-07 – 2020-10)

Provided patient transportation and clinical support throughout a busy hospital environment, working closely with nursing and clinical departments to safely and efficiently move patients, equipment, specimens, and supplies.

• Verified patient identification prior to transport and followed established hospital safety procedures.
• Safely transported patients between Radiology, PACU, Medical-Surgical Units, Emergency Department, and other hospital areas using stretchers, wheelchairs, and hospital beds.
• Assisted with patient moving, positioning, and transfers using slide boards, gait belts, and other appropriate equipment.
• Monitored patient comfort and condition during transport and communicated concerns or changes promptly to nursing staff.
• Maintained awareness of oxygen equipment and IV lines during patient transport and escalated concerns to appropriate clinical personnel.
• Performed cleaning and disinfection of stretchers, wheelchairs, and other patient transport equipment in accordance with hospital infection-prevention standards.
• Followed hand hygiene, universal precautions, and infection-control procedures to protect patients, visitors, and staff.
• Transported laboratory specimens from inpatient and ambulatory areas to the Laboratory following required precautions.
• Transported medical records, X-ray reports, oxygen equipment, supplies, and other equipment required for patient care.
• Worked in a time-sensitive environment with patient pickups expected within approximately 18–20 minutes, requiring organization and prioritization.
• Responded to emergency situations by bringing the code cart to the designated unit according to hospital procedures.
• Safely handled oxygen/gas cylinders and applied oxygen administration devices under direct nursing supervision.
• Used hospital-issued electronic devices and department software to receive, track, and document transport assignments.
• Safeguarded confidential patient information and followed hospital policies regarding patient privacy, security, compliance, and infection prevention.

Provider Enrollment Specialist, Medicare Part B at NATIONAL GOVERNMENT SERVICES (2016-05 – 2018-04)

• Processed Medicare Part B provider enrollment applications using Case 360 and PECOS.
• Reviewed provider legal/background information against Office of Inspector General (OIG) and System for Award Management (SAM) databases.
• Validated provider correspondence, practice locations, business information, and special payment information.
• Revalidated and amended provider/business records that had lapsed due to non-response.
• Maintained accuracy and confidentiality while processing sensitive provider information.

GNEF Clerk, Contract at THE SALVATION ARMY — Massachusetts Divisional Headquarters (2014 – 2016)

• Processed 25–50 financial assistance applications daily, requiring accuracy, organization, and effective prioritization.
• Entered and maintained applicant information and prepared payment documentation using Lotus Notes.
• Created and maintained a Microsoft Access donor database.
• Reconciled weekly contribution deposits using Microsoft Excel and Lotus Notes.
• Generated monthly Energy Fund reports to monitor available funding and support accurate distribution.

Office Administrator at NEW ENGLAND ART PUBLISHERS (2009 – 2015)

Supported executive and office management teams with daily administrative operations and time-sensitive reporting.

• Processed vendor billing and invoices using AS400/Windows systems.
• Maintained accurate inventory records, receiving reports, and inventory adjustments.
• Entered and managed customer orders, shipping methods, and tentative ship dates.
• Audited orders pending printing and corrected discrepancies to ensure accurate printing, shipping, and delivery.
• Coordinated with internal departments to identify and resolve operational issues.

Provider Enrollment Specialist, Medicare Part B — Screener at NHIC (2015-01 – 2015-10)

• Screened and processed Medicare Part B provider enrollment applications using Case 360 and PECOS.
• Reviewed provider information against OIG and SAM databases.
• Validated provider correspondence, practice locations, and special payment information.
• Identified errors and processed necessary application corrections and amendments.

Medical Assistant Intern at SOUTH SHORE PRIMARY CARE (2014 – 2014)

• Roomed patients and recorded vital signs including blood pressure and oxygen saturation.
• Performed EKGs as part of physical examinations.
• Performed phlebotomy and appropriately collected and stored blood specimens.
• Assisted with immunizations and reception duties in a medical office environment.

Nationally Certified Medical Assistant – Health Training Center

Massachusetts Board Certified Cosmetologist – Mansfield Beauty School, Quincy, MA

High School Diploma – Hanover High School, Hanover, MA