Mickilla Hamann

Motivated professional with diverse experience in customer service, manufacturing, and administrative support across six industries. Skilled in managing reservations, cash transactions, and confidential information while supporting team operations in fast-paced settings. Proficient in Microsoft Office and Excel, with a proven ability to quickly learn new roles and enhance client satisfaction through effective communication and adaptability. Authorized to work in the US for any employer

Sales Representative at Rad Marketing Agency (2026-08 – Present)

• Talking with customers face-to-face to promote products and services
• Building real relationships and providing a positive experience
• Learning the ins and outs of direct sales and marketing from a hands-on perspective
• Working alongside a fun, competitive team that pushes you to be your best
• Hitting individual and team goals — and being rewarded for it

Manufacturing Associate at Total Presence Management/W L Gore (2025-01 – Present)

• Supported W.L. Gore & Associates by manufacturing medical devices in a clean environment, ensuring product quality and compliance
• Maintained confidential information while communicating effectively with associates to support team operations and workflow

Lounge Agent (Airport Lounge, Terminal 3) at Escape Lounges / CAVU (2024-09 – 2025-01)

• Recorded customer reservations and seating times consistently, ensuring accurate guest tracking and efficient lounge operations
• Set up and maintained Dining Room areas before service, enhancing guest experience and operational readiness
• Advised seated guests on menus and beverage choices using in-depth product knowledge to increase satisfaction and upsell offerings
• Performed cashier and bus person tasks, including cashing out guest checks, to expedite service and reduce wait times

Professional Fundraiser at Loch Ness Group (2024-07 – 2024-10)

• Increased donor engagement by applying marketing techniques and tools to fundraise for a nonprofit charity
• Demonstrated adaptability and quick learning by mastering and delivering fundraising pitch within one week
• Strengthened donor relationships by creating connections with donors for nonprofit charity
• Closed out sales by understanding donor needs and effectively communicating the charity's mission, increasing contributions

Administrative Assistant at Big Guns LLC (2024-02 – 2024-07)

• Ensured office efficiency by carrying out administrative duties such as filing, typing, copying, binding, and scanning
• Supported brief data entry and document preparation by utilizing Microsoft Excel and Microsoft Office

Lead Toddler Teacher at Bright beginnings preschool and child care (2021-09 – 2024-02)

• Fostered early childhood development by working with children ages 1-2 years
• Enhanced learning and engagement by preparing curriculum and daily activities
• Supported consistent routines by creating classroom structure with themed activities
• Provided a safe environment and built connections with children to support emotional growth and well-being

Support independence technician at North east Michigan Community Mental Health-corporations (SIP) (2021-07 – 2021-09)

• Maintained client independence by providing assistance with learning basic life skills based on individual needs
• Promoted self-sufficiency by assisting with grocery shopping and daily tasks
• Ensured client well-being by maintaining medication and medical care schedules
• Supported independence and addressed individual needs by providing structure and schedules

Pizza Hut Team Member at Pizza Hut (2020-07 – 2021-08)

• Created a positive first impression by welcoming guests entering the dining establishment
• Ensured efficient guest service by answering phone calls and making reservations
• Optimized table turnover by monitoring restaurant activity for flow and seating
• Maximized satisfaction by seating guests based on availability and preferences
• Supported informed choices by providing guests with dinner and drink menus

Crew Member and Cashier at McDonald's (2019-09 – 2021-08)

• Ensured customer orders were accurate and guests were satisfied with their experience, maintaining high service standards
• Prepared orders efficiently and operated the cashier to expedite service and reduce wait times

High school diploma – Alpena High School (2015-08)