Miguel Rivera

Customer service professional with 5 years of experience supporting customers in fast-paced environments. Experienced in chat-based customer support, cashier operations, payment processing, and direct customer service. Skilled at understanding customer needs, addressing questions and concerns, resolving service issues, and providing clear and professional assistance.

Strong communication, active listening, problem-solving, and teamwork skills. Fluent in Spanish with good working proficiency in English.

Cashier / Customer Service - EHBRA NYC - New York, NY

(2024 - 2026)

• Provided friendly, professional service to customers in a busy food market environment.
• Assisted customers with purchases, product questions, orders, and general requests.
• Processed cash and electronic payments accurately and efficiently.
• Handled customer questions and concerns while maintaining a positive and professional attitude.
• Communicated effectively with customers and coworkers to ensure smooth daily operations.
• Assisted with maintaining an organized, clean, and welcoming environment for customers.
• Worked efficiently during busy periods while managing multiple customer needs.
• Collaborated with team members to provide timely and courteous customer service.
• Maintained accuracy and attention to detail when processing transactions and customer orders.

Customer Service Advisor – Chat Support - iFood - Bogotá, Colombia

(2019 - 2022)

• Provided customer support through online chat in a fast-paced service environment.
• Responded to customer inquiries and assisted with questions, concerns, and service-related issues.
• Identified customer needs and provided clear, accurate, and professional responses.
• Used active listening and effective written communication to understand and address customer concerns.
• Assisted customers with troubleshooting and resolving service-related issues.
• Handled multiple customer interactions while maintaining professionalism and attention to detail.
• Maintained a patient and customer-focused approach when handling challenging situations.
• Collaborated with team members to support daily customer service operations.
• Followed established customer service procedures and contributed to a positive customer experience.

High School Diploma - Bogotá, Colombia

Accounting Studies - Bogotá, Colombia