Mik Rumi

Originally from London, an Experienced Customer Service Representative with over 5 years in the industry. Skilled in resolving customer inquiries, providing detailed product knowledge, and delivering exceptional service to drive customer satisfaction and loyalty. Adaptable, efficient, and team-oriented, with a proven ability to manage time and handle multiple responsibilities in fast-paced environments.

March 2023 - Present Preply

Online English Tutor

• Provided personalized English language tutoring to students of various backgrounds and proficiency levels
• Managed my own schedule and communicated with students via Zoom leading to 5-star reviews and repeat clients

 Customer Assistant

• Successfully resolved customer complaints in a professional and timely manner and ensured customer satisfaction
• Provided excellent customer service to 300+ customers daily
• Utilized excellent communication skills to answer customer inquiries and explain product features
• Gained extensive knowledge of company policies, procedures and products
• Cashier - Processed payments and offers / upsold Promotions including tech
• Stocked shelves and did stock count and ordering
• Worked in both Floor and in the Food Section

College (2017-2020)

University of Law, UK - Law (LLB Hons.) 2:1

High School (2011 - 2013)

Sir John Cass Sixth Form - English, Math, Science, Spanish, History (A)