Mike H

Operations control center supervisor with 10+ years of railroad operations experience optimizing dispatch flow and improving incident response. Reconstructs event logs for precise incident timelines, conducts simulator-based emergency training, and reallocates staffing to maintain continuous coverage during disruptions. Seeks to apply operational oversight and safety-focused decision making to enhance network reliability.

Operations Control Center Supervisor at Denver Transit Operator (2016-06 – 2026-05)

• Analyzed event recorder logs to reconstruct incidents and briefed safety investigators with timestamped findings.
• Conducted simulator-based training for new controllers on emergency procedures and timetable recovery techniques.
• Directed train dispatch sequencing using dispatch console and CAD, reducing route conflicts during peak hours.
• Supervised daily OCC staffing and reassigned controllers to maintain continuous coverage during service disruptions.
• Coached junior controllers on phraseology and radio protocols, reducing communication errors during emergencies.
• Delivered hands-on simulator sessions for controllers focused on rare failure scenarios and radio discipline.

United States Military, Army (2012-01 – 2015-03)

• Developed a daily maintenance checklist for vehicles that cut mission delays from mechanical issues.
• Inspected mission vehicles using technical manuals and logged faults for scheduled depot repairs.
• Ran maintenance readiness inspections and scheduled corrective actions to keep vehicles operational.
• Mentored junior mechanics in diagnostic techniques and safety checks to raise shop competence.

High School Diploma – overland high school, Aurora (2004-08 – 2008-05)