Mikki Alexander

Versatile Business Professional with over 18 years of experience in attracting and retaining top accounts, maintaining strong relationships with clients, and improving sales processes. Working with key stakeholders to identify company objectives and expectations. Excellent written and oral communication skills with specialties in product demos and personalized business presentations

Strategic Account Manager at Paychex (2020-11 – Present)

• Conduct virtual and on-demand monthly meetings with Franchise Partnerships
• Build strong relationships with Franchisees and provide quality service to retain and grow client base
• Analyze complex requirements for payroll, benefits, time and human resource policy and procedures to develop optimal solutions
• Outline employee onboarding steps with key stakeholders
• Maintain knowledge of multi-state and local tax regulations to ensure proper IDs are obtained
• Produce payroll activity documentation and reports to meet corporate guidelines and promote transparency
• Create plans of execution once sales agreements have been executed
• Successfully transition clients to ongoing support after first payroll run

Corporate Group and Government Sales Manager at Marriott Lakeway (2016-04 – 2019-09)

• Develop and implement short and long-term tactics focused on customer and market needs to ensure the achievement of group revenue goals and maximize year-over-year RevPAR growth.
• Develop new business through obtaining competitive accounts and lateral development of existing clients. Maintain a positive image for the hotel in the marketplace and participate in community affairs.
• Knowledge of CI/TY, PMS, MARSHA, and One Yield

Catering and Event Manager at Marriott Lakeway (2014-05 – 2016-04)

• Solicit new and existing accounts to meet and exceed revenue goals
• Serve as clients' primary contact in planning catered events, including developing menus, transportation service, room decoration, procuring of rentals, and staffing.
• Advanced level of producing room, banquet, and room rental revenue through directly soliciting business via prospecting, developing contracts, negotiating and closing sales.
• Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings.

Tax Associate at Flaunt Financial (2018-01 – 2023-01)

• Organized and analyzed clients’ financial information to ensure accurate reporting.
• Prepared necessary forms and documentation for tax filing, meeting deadlines efficiently.
• Maintained up-to-date knowledge of IRS, state, and local tax guidelines and regulations to ensure compliance.
• Conducted thorough research and investigation to resolve tax discrepancies and issues.
• Delivered clear financial and tax advice, leveraging a deep understanding of accounting principles.

BA in Business Marketing and Sales – University of New Orleans (2003-08 – 2008-05)