Milo Rovner

With my background in customer service, cash handling, and security, I offer a blend of interpersonal skills, financial acumen, and a commitment to ensuring a safe environment. Willing to relocate to: Colorado Springs, CO - Pueblo, CO. Authorized to work in the US for any employer

Customer Account Manager at Homemakers Furniture (2024-02 – Present)

• Assist customers with order processing, shipment tracking, and returns or exchanges.
• Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically.
• Provide basic technical support, troubleshoot issues, and escalate complex problems as needed.
• Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.
• Assisting in warranty claim processes

Presentation Team Member at Target (2022-07 – 2024-02)

• Maintain salesfloor planograms
• Reconfigure store fixtures to different sales plan designations
• Read and comprehend printed sale plan schematics

Online Order Fulfillment at Target (2021-09 – 2024-02)

• Efficiently finds item on sales floor and stock room
• Knowledge of safety standards for products
• High performance under time sensitive tasks
• Professional engagement with customers for product locations
• Product knowledge engagement with customers for products personally used

Cashier/Customer Service at Nebraska Furniture Mart Inc. (2019-06 – 2021-04)

• Enter and submit customer information including social security number, employment information and wage information into a DOS system for pre-approvals on finance accounts.
• Read and record total shown on cash register tape and verify against cash on hand
• Verify multiple streams of data. Verifying data between internal communications and communication to external entities.
• Promptly and professionally answer phone calls. Transfer callers to staff and/or voicemail system relay in-house announcements or call individuals to phone.

Full Time Athlete at Nike (2017-10 – 2019-06)

• Assist customers with questions about product and ensure satisfaction with visiting the store.
• Maintaining awareness of customer presence in store and department to ensure prevention of theft or potential theft.
• Properly handle return of merchandise to ensure no losses to company.
• Providing personal interactions with customers to ensure satisfied experience.

Delivery Driver at Panera Bread (2017-07 – 2017-10)

• Safely transport goods from one location to another
• Follow predetermined routes and schedules
• Ensure accuracy and completeness of deliveries
• Handle loading and unloading of items
• Maintain vehicle cleanliness and perform routine maintenance checks
• Provide excellent customer service during deliveries
• Adhere to traffic laws and regulations
• Keep accurate records of deliveries and expenses

Security Officer at Prairie Meadows Racetrack and Casino, Inc. (2016-12 – 2017-07)

• Monitor and patrol casino premises to prevent theft, vandalism, and other criminal activities
• Enforce casino rules and regulations to maintain a safe and secure environment for patrons and staff
• Respond promptly to security incidents, alarms, and disturbances
• Escort high-value assets, such as cash and chips, within the casino
• Assist with crowd control during busy periods and special events
• Liaise with law enforcement agencies and provide testimony in legal proceedings when necessary

Asset Protection Associate at Best Buy (2016-07 – 2016-12)

• Collaborated with law enforcement agencies to report or investigate crimes.
• Inspected buildings, equipment, or access points to determine security risks.
• Maintained documentation or reports on security-related incidents or investigations.

Inventory Specialist at Best Buy (2015-06 – 2016-07)

• Receive, unload, and store incoming merchandise accurately and efficiently
• Prepare outgoing shipments by picking, packing, and labeling products
• Maintain a clean and organized warehouse environment
• Perform inventory counts and reconcile discrepancies
• Operate warehouse equipment such as power stacks and pallet jacks safely and effectively
• Assist with inventory management tasks, including restocking shelves and restocking returns
• Follow safety protocols and procedures to prevent accidents and injuries
• Collaborate with team members to meet productivity and quality standards

Presentation Expert at Target

High school or equivalent – Southeast Polk High School (2012-08 – 2016-05)