ACCOUNTANT at Bayside Auto Group (2023-07 – Present)
- Collaborate with legal, finance, and sales departments to facilitate smooth and efficient deal closures.
- Collaborated with team members to create a welcoming environment and ensure smooth operations, contributing to overall business success.
- Communicate with clients, vendors, and internal teams to resolve any issues or discrepancies in the settlement process.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all clients. Provided timely and accurate information regarding products, services, and policies to enhance customer understanding and engagement.
- Ensure compliance with internal controls, company policies, and relevant industry regulations.
- Ensure timely processing of title paperwork to meet deadlines and prevent delays in the sales process.
- Maintain accurate and up-to-date records of all title-related documents and transactions.
- Maintain and update detailed records of all transactions, ensuring proper documentation and timely filing.
- Manage title transfers, ensuring all required documents are submitted correctly and in a timely manner.
- Monitor and track pending settlements to ensure all deadlines are met and issues are promptly addressed.
- Prepare and generate reports related to deal settlements, account balances, and financial discrepancies.
- Prepare and verify title reports, ensuring compliance with legal and state regulations.
- Process payments and settlements for completed transactions in a timely and accurate manner.
- Provide exceptional customer service by answering title-related inquiries and addressing issues as they arise.
- Reconcile financial discrepancies by reviewing transaction details, payments, and accounting records.
- Resolve title discrepancies by communicating with title companies, dealers, and internal departments.
- Review and process title documents, ensuring accuracy and completeness for all wholesale transactions.
- Review and verify all deal documentation to ensure accuracy and compliance with company policies and legal regulations.
- Stay informed on current title laws, industry regulations, and best practices to ensure compliance.
- Work closely with sales, legal, and finance teams to ensure smooth and efficient processing of title transactions.
ACCOUNTANT at Pohanka Auto Group (2020-09 – 2023-07)
- Collaborated with legal, finance, and sales teams to close deals.
- Collaborated with team members to maintain a welcoming environment and ensure smooth operations.
- Communicated with clients and vendors to resolve issues.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and providing accurate information to enhance customer experience and engagement.
- Ensured compliance with internal controls and regulations.
- Maintained accurate transaction records and generated reports.
- Reconciled financial discrepancies and processed settlements.
- Verified deal documentation for accuracy and compliance.
WHOLESALE TITLE CLERK at Pohanka Auto Group (2018-10 – 2020-09)
- Collaborated closely with team members to foster a positive and efficient environment.
- Delivered outstanding customer service by responding to inquiries, resolving concerns, and ensuring satisfaction.
- Maintained up-to-date records of title transactions.
- Managed title transfers and ensured timely processing.
- Prepared and verified title reports for legal compliance.
- Resolved discrepancies and stayed informed on title laws.
- Reviewed and processed title documents for wholesale transactions.
- Worked with sales, legal, and finance teams to ensure smooth operations.
CASHIER / CUSTOMER SERVICE REPRESENTATIVE at Pohanka Auto Group (2015-08 – 2018-10)
- Assisted in managing inventory, restocking shelves, and ensuring merchandise was available for customers.
- Collaborated with team members to ensure smooth store operations and customer satisfaction.
- Ensured compliance with all company policies, procedures, and safety regulations.
- Maintained a clean and organized checkout area, ensuring products were properly stocked and displays were neat.
- Managed cash, credit, and debit transactions while ensuring accuracy in processing payments and giving change.
- Managed returns, exchanges, and refunds in accordance with company policies.
- Offered excellent customer service by addressing questions, resolving issues, and ensuring customer satisfaction.
- Processed customer transactions accurately and efficiently using the point-of-sale (POS) system.
- Promoted store promotions, sales, and loyalty programs to customers.
- Provided excellent customer service by addressing inquiries, assisting with product selection, and resolving issues.
Sales Associate at TJ Maxx (2024-11 – Present)
Part Time
Cashier/Stylist at Catherine's Plus Size Clothing Store (2016-10 – 2019-01)
Cashier/Customer Service Rep at Ross Dress for Less (2014-07 – 2015-08)
Cashier/Customer Service Rep at Radio Shack (2013-06 – 2015-08)
Cashier/Italian Ice Maker at Rita's Italian Ice (2009-09 – 2011-06)
