Miriam Navarro

Airline professional with over three decades of experience specializing in Training and Operational excellence.

VOLARIS AIRLINE - Airport Manager

2017-2024

Oversaw administration and operational leadership at Houston International Airport ,

upholding Volaris's standards and ensuring compliance with aeronautical authority regulations.

Managed the coordination and transportation of passengers, cargo, and baggage,

enforcing strict adherence to the airline's procedures and policies.

Liaised with the Training department to ensure ongoing education for operational and subcontracted staff, maintaining meticulous training records.

Maintained station facilities, ensuring all buildings and equipment were in prime condition for safety and efficiency.

Implemented robust aviation security measures, managing operational risks and ensuring staff awareness of all safety procedures, including the Safety Management

System Operational Plan (SMS) and Safety Program for the Prevention of Illegal

Interference (PSPAII).

Conducted root cause analyses for delays and executed swift corrective actions to prevent recurrence, responding effectively to Quality Assurance audits.

ISS FACILITY SERVICES - Training Manager

2016-2020

Orchestrated the identification and assessment of staff training requirements, devising customized training strategies to bolster skill sets and performance.

Championed the execution of diverse training methodologies, fostering an environment conducive to continuous learning and professional development.

Vigilantly monitored the impact and efficacy of training programs, ensuring alignment with organizational objectives and optimal return on investment.

Prudently managed training budgets, ensuring cost-effective resource allocation and maximizing the value of training initiatives.

Kept abreast of the latest trends and innovations in training and development,

integrating cutting-edge practices to maintain a progressive training curriculum.

EMIRATES AIRLINE / LEARNING & DEVELOPMENT SPECIALIST/

TICKETING & TRAFFIC SUPERVISOR

2010-2016

Spearheaded training initiatives across the Americas, overseeing the setup and launch of the Regional

Learning Centre.

Designed and delivered technical training and soft skills programs for diverse staff, achieving measurable improvements in performance and compliance.

Managed Learning Centre operations, including billing, IT, and asset control, fostering strong partnerships with service providers.

Directed day-to-day ticket desk and traffic operations, managing a team of 7, overseeing airline document integrity, and administering financial transactions to ensure seamless operational continuity.

Spearheaded response strategies for operational irregularities, including delays and cancellations,

maintaining high service standards and minimizing passenger disruptions.

Secretaría de Educación Publica - HIGH SCHOOL

1995 - 1999

ADVANCED OFFICE ADMINISTRATION AND MANAGEMENT - Pio XII Institute

1982 - 1985