Mirna Houssami

Detail-oriented and dedicated professional with over a decade of experience in customer service, sales, and administrative roles. Proven ability to handle financial transactions with precision and provide exceptional service in high-pressure environments. Adept at training and supervising staff, fostering a collaborative work environment, and ensuring client satisfaction.

Bilingual, fluent in Arabic and French, with advanced proficiency in English, enhancing communication and service delivery. Committed to continuous professional growth and excellence, with a strong track record of reliability and effective problem-solving.

Cashier and Sales at Hariri Airport (2019-01 – Present)

Cashier and Sales role at airport facility

• Being responsible for handling cash transactions accurately when needed
• Supervising staff to ensure smooth operations and customer satisfaction
• Welcoming customers warmly and assisting them in English to provide an excellent shopping experience
• Ensuring excellent customer service by addressing inquiries and resolving issues promptly

Cashier and Sales at Pharmacie Wazzan (2023-01 – 2024-12)

Cashier and Sales in pharmacy environment

• Handling cash and electronic transactions accurately and efficiently
• Assisting customers with product inquiries, making recommendations based on their needs
• Processing prescriptions and over-the-counter medication sales while ensuring compliance with safety standards
• Managing inventory and restocking shelves as needed
• Providing excellent customer service and ensuring client satisfaction through personalized attention and care

Cashier and Data Entry at Lycee Franco (2018-01 – 2019-12)

Cashier and Data Entry role in educational institution

• Charging credit cards for all school-related transactions efficiently and accurately
• Making X-reports at the end of every shift to ensure transaction accuracy and accountability
• Being responsible for managing cash and ensuring its security
• Ensuring transaction accuracy by double-checking entries and maintaining detailed records

Receptionist at Hotel Pearl of Beirut (2018-01 – 2019-12)

Receptionist role at hotel

• Being responsible for managing cash transactions and maintaining accurate records
• Welcoming customers and ensuring guest satisfaction by addressing their needs and concerns
• Recording check-in and check-out details for guests accurately in the system
• Overseeing housekeeping services to ensure cleanliness and comfort for guests

Cashier and Customer Service at Best Food Market (2014-01 – 2017-12)

Cashier and Customer Service in retail supermarket

• Receiving cash and electronic payments from customers efficiently and accurately
• Providing excellent customer service by assisting clients and directing them within the store
• Training new cashiers and associates, educating them about products, promotions, and offers
• Responding to customer complaints and questions, assisting supervisors when needed

Sales Associate at Finesse Co (2011-01 – 2014-12)

Sales Associate in clothing retail

• Engaging with customers to help them choose clothes based on their events and preferences
• Promoting a professional image of Finesse Co.'s brand both inside and outside the store
• Being responsible for opening and closing the store, using the cash register, and completing financial transactions
• Maintaining an organized and neat work area, handling stocking and window displays of new or seasonal items

Cashier at Saint Joseph University (2009-01 – 2010-12)

Cashier role in university setting

• Being responsible for performing accurate financial transactions with students and administration
• Maintaining friendly service by interacting positively with students and staff
• Opening and closing the cash register when needed, ensuring accurate transaction records
• Demonstrating knowledge of services and responding to questions from students and staff

Data Entry and Translation at Astral Center (2008-01 – 2009-12)

Data Entry and Translation in administrative role

• Placing cases and data into the company system, maintaining accurate dates and fields
• Logging information, documenting in both English and Arabic, and updating spreadsheets regularly
• Fully translating different types of documents from English to Arabic accurately
• Performing general administrative duties such as responding to questions, emails, and telephone calls

Certificate in Business Administration – Arab Open University (2009-01 – 2013-12)

Certificate in Socio Economy – Abdallah Aayle School