Mishell Toledo

Bilingual English–Spanish virtual assistant with 10+ years of experience, including 7 years exclusively supporting U.S.-based businesses in executive, operations, marketing, and HR roles. Skilled at streamlining workflows, managing projects, coordinating vendors, and delivering exceptional administrative and creative support. Passionate about helping mission-driven brands grow.

HR Administrator & Marketing Support at Wellness Center (2025-01 – Present)

• Developed and implemented organizational policies, employee handbooks, SOPs, and compliance forms in coordination with the Medical Director and legal counsel, ensuring full alignment with federal and state regulations.
• Drafted, reviewed, and standardized HR policies and internal guidelines, creating a structured framework that supports operational efficiency and legal compliance.
• Served as liaison between medical staff, legal advisors, and administrative leadership, streamlining workflows and maintaining compliance with deadlines for strategic initiatives.
• Oversaw scheduling, meeting coordination, and documentation processes to optimize organizational operations.
• Safeguarded sensitive and confidential information, ensuring accurate record-keeping and compliance with industry standards.
• Designed and produced marketing materials (flyers, banners, and pop-ups) to strengthen brand positioning and attract new clients.
• Created, edited, and optimized social media content for Instagram using CapCut, Canva, and AI tools, driving measurable growth in engagement and visibility.

Executive & Operations Virtual Assistant at EDGE (2023-05 – 2025-01)

• Coordinated day-to-day office operations, acting as the central point of contact between patients, doctors, and administrative teams.
• Managed schedules and optimized calendars to ensure maximum productivity and minimal downtime.
• Processed, organized, and maintained patient and business documentation, ensuring accuracy and compliance with HIPAA regulations.
• Oversaw insurance verification and documentation workflows, coordinating with multiple providers to ensure seamless service delivery.
• Monitored, tracked, and managed incoming communications (calls, messages, emails, faxes) to ensure prompt response and task follow-up.
• Served as liaison between different stakeholders, facilitating clear and timely information flow.
• Implemented process improvements that reduced bottlenecks and improved operational efficiency.
• Managed electronic systems (Dr. Chrono, ECW, Nextech, Vonage) to store, track, and retrieve information quickly.
• Assisted in the coordination of special projects and administrative initiatives, ensuring deadlines were met and deliverables completed accurately.

Executive & Recruitment Coordinator at MANPOWERGROUP (2020-01 – 2023-02)

• Acted as the main point of contact between clients, candidates, and internal teams, ensuring smooth communication and efficient project flow.
• Managed executive calendars, scheduled interviews, coordinated assessments, and tracked recruitment milestones across multiple job openings.
• Prepared detailed candidate reports, summaries, and documentation for client review.
• Supported operational and administrative tasks, including document management, onboarding coordination, and vendor communication.
• Utilized multiple platforms (LinkedIn Recruiter, Indeed, ZipRecruiter, Broadbean) for candidate sourcing, ensuring quality pipelines for technical, managerial, and executive roles.
• Assisted with contract preparation, compliance checks, and HR documentation for hired candidates.
• Coordinated with internal finance teams to track billing, placement fees, and recruitment metrics.
• Maintained accurate records in CRM and applicant tracking systems for performance and reporting purposes.

Executive Assistant at TELEPERFORMANCE (2018-08 – 2020-01)

• Acted as the primary liaison between the executive team, internal departments, and external stakeholders, ensuring information was communicated clearly and on time.
• Managed and maintained executive calendars, coordinated meetings, and prepared agendas, notes, and follow-up actions.
• Oversaw and optimized operational workflows for special projects, including partner onboarding, policy updates, and process improvements.
• Assisted with budget tracking, expense reporting, and procurement of supplies and services required for daily operations.
• Organized and documented procedures, manuals, and operational reports to ensure alignment with company standards.
• Coordinated travel arrangements, accommodation, and logistics for executives and visiting teams.
• Supported recruitment and training activities for new team members, preparing onboarding materials and managing documentation.
• Maintained confidentiality when handling sensitive information, contracts, and corporate documents.
• Provided ad-hoc support for marketing and operational campaigns, ensuring timely execution and reporting.

Administrative Assistant at MATTEL PERU (2016-05 – 2018-05)

• Creation of purchase orders, annual Budget, and quotes for the areas under my charge (HR and general services).
• Permanent assistance to 3 managements (Peru, Mexico, and Colombia). In charge of general maintenance and projects within the office.
• In charge of HR events, birthdays, and anniversaries.
• Oversaw office operations, including supervision of maintenance and cleaning staff, petty cash handling, and procurement of office supplies.
• Reception of calls, emails, and national and international visits.
• Organization of hotels, flight tickets, taxis, etc.
• Other functions.

Administrative Assistant at BABY INFANTI / LEGO STORE (2015-11 – 2016-02)

• Managed front-desk operations, including handling calls, correspondence, and national/international package logistics.
• Designed and implemented a new nationwide document distribution system, reducing processing times by 25%.
• Assisted management with purchasing, supplier coordination, and oversight of delivery personnel.
• Provided HR administrative support, including scheduling interviews and assisting with employee onboarding logistics.

Advanced English – ASOCIACION CULTURAL BRITANICO

Speed reading – TECNICAS AMERICANAS DE ESTUDIO

Psychology – UNIVERSIDAD TECNOLOGICA DEL PERU

Basic Ux/UI design – CODERHOUSE – CIBERTEC