Joanne Gonzalez

Operations and administrative professional with hands-on experience in office management, team coordination, and client relations. Having advanced to an assistant management role, I bring a solid foundation in business operations and a genuine eagerness to grow. Collaborative, organized, and adaptable across industries — committed to contributing value while continuing to develop professionally.

Assistant Office Manager / Package Handler - United Service Dog - Westwood, NJ

(2023-02)

Oversee end-to-end daily office operations for a nonprofit organization, ensuring workflow continuity, efficient recordkeeping, and a well-organized work environment across all departments.

• Serve as the primary point of contact for clients and staff inquiries, resolving escalated concerns and maintaining high satisfaction standards through professional correspondence.
• Coordinate executive scheduling, manage multi-channel communications, and support senior leadership with administrative priorities across concurrent projects.
• Lead vendor relationship management, negotiate supply orders, and maintain inventory systems — reducing operational disruptions and keeping costs controlled.
• Manage end-to-end order fulfillment operations including receiving, packing, and shipping, with accountability for accuracy and timely delivery.

Brand Ambassador & Client Experience Specialist - Tiffany & Company - Paramus, NJ

(2022-10 - 2022-12)

Elevated the in-store client experience for a global luxury brand, managing guest hospitality, floor traffic, and wait-time operations to optimize conversion.

• Coordinated directly with Sales Associates to facilitate jewelry repair orders, shipping logistics, and display restocking under rigorous brand standards.
• Escalated and resolved complex client concerns to leadership, contributing to retention and brand trust in a high-expectation retail environment.

Assistant Manager - Phoenician Lounge - Westwood, NJ

(2021-08 - 2022-04)

Managed daily business operations including staff scheduling, inventory oversight, and vendor coordination to ensure consistent service delivery and cost efficiency.

• Partnered with ownership to align staffing levels with projected demand, boosting operational output while controlling labor costs.
• Developed and enforced customer service protocols, transforming escalated complaints into positive outcomes that reinforced client loyalty.

Certified Trainer / Service Professional / To-Go Specialist & Host - Olive Garden - Ramsey, NJ

(2010-06 - 2021-08)

Advanced through multiple roles over 11 years to serve as Certified Trainer, To-Go Operations Lead, and Host Supervisor in a high-volume dining environment.

• Designed and implemented structured training programs to improve employee knowledge, skills, and abilities — supporting onboarding and continuous development for new and existing staff.
• Oversaw accurate processing of financial transactions in compliance with company policies and standard operating procedures.
• Identified and communicated process improvements to leadership, consistently driving measurable gains in team performance and guest satisfaction.
• Employee of the Month (Jun 2018)
• Employee of the Year Nominee (2017)
• Front of House Recognition Award (2012)

Bachelor of Communication Arts - Communication Arts - Ramapo College of New Jersey (2014)

Associate of Arts - Communication - Bergen Community College (2012)