Miss Luv

Detail oriented security and operations professional with experience supporting a 24/7 monitoring environment for a national security company. Skilled at responding to alerts, documenting incidents, coordinating with internal teams following established procedures and maintaining accuracy in a fast paced environment. Proven ability to lead teams, ensure billing accuracy, and uphold compliance with payer, HIPAA, and organizational standards.

Recognized for maintaining productivity under deadlines, streamlining billing workflows, and supporting continuous process improvement. Committed to accuracy, confidentiality, and patient-centered service.

Associate III, FOSC RSS - ADT Security - Georgia

(2023-09)

• Provided advanced operational and customer support for ADT field services, acting as a primary liaison between customers, technicians, and internal departments.
• Complete visual verification for residual and business fire and burglar alarms using CCTV when necessary.
• Assisted with peer support and knowledge sharing, helping onboard or mentor Associate I and II team members as needed.
• Resolved complex customer and field operation issues by analyzing service data, troubleshooting scheduling conflicts, and coordinating timely resolutions.
• Managed high-volume inbound calls related to service scheduling, installations, dispatch coordination, and service escalations.
• Provide thorough documentation of incidents using case management platform and notify required store/field/SSC teams of high-level incidents.

Call Center Representative - Asurion - Georgia

(2018-08 - 2021-07)

• Supervised team handling billing and account inquiries, ensuring adherence to company protocols.
• Oversaw accurate entry of customer data, adjustments, and billing updates.
• Delivered real-time feedback and guidance to maintain accuracy and productivity targets.
• Handled escalated account issues and coached representatives to improve resolution outcomes.
• Supported a collaborative team culture with strong attention to detail and service quality.

Financial Services Representative - A Taste Of A Party - Georgia

(2012-11 - 2025-10)

• Led daily billing data entry and reconciliation to ensure accuracy across client financial records.
• Provided cross-training and task support to team members to maintain productivity goals.
• Generated reports tracking performance and outstanding balances for management review.
• Communicated proactively with clients to resolve discrepancies and secure payments.
• Supported process improvements that reduced billing delays and data entry errors.

Quince Orchard High School