Misty Briggs

Customer service oriented professional backed by leadership, healthcare, and medical administrative experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.

Certified Nursing Assistant (CNA) at Glenwood Health Center by Harborview (2022-03 – Present)

• Train new hires and provide personal care assistance to residents – personal hygiene, feeding, and mobility.
• Support residential activities and functions through active planning and participation.
• Comply with policies and procedures and abide by HIPAA guidelines to protect privacy.
• Observe, report, and document resident conditions and activities.

Home Health Aide at Private Duty Care (2020-10 – 2021-12)

• Assisted with activities of daily living – mobility, personal hygiene, and feeding
• Kept household clean and organized, ran errands, and prepared and served meals.
• Documented services provided, patient condition, and changes in patient behavior.
• Respected and safeguarded patient's privacy.

Medical Administrative Assistant / Secretary at Vortex Wellness Center (2015-08 – 2021-10)

• Served as initial point of contact, greeted patients, and maintained a warm and welcoming atmosphere.
• Handled inbound and outbound telephone calls, scheduled appointments, ordered supplies, gathered necessary documents, and collected payments.
• Entered patient demographic information into computer and verified insurance coverage.
• Ensured strict adherence to security and confidentiality guidelines as outlined in HIPAA.

Certified Nursing Assistant (CNA) at Golden Living Center

Prior experience

Home Health Aide at Solutions in Homecare

Prior experience

Associate of Science Degree in Medical Billing and Coding – Ultimate Medical Academy (2025)

Associate of Science Degree in Human Services – Community College of Rhode Island (2005)