Misty Buzzacco

Warm, detail-oriented customer service professional with 20+ years of experience managing client communications, reservations, scheduling, and hospitality coordination. Comfortable handling high-volume inbound calls and emails with a friendly, professional presence — and calm when things get busy. Familiar with Airbnb and VRBO platforms as a host-side user; experienced with reservation management tools, booking coordination, and multi-platform communication workflows.

Restaurant and hospitality experience from years in front-of-house service — including guest intake, seating management, and real-time problem-solving in busy service environments. Event coordination background includes managing RSVPs, guest confirmations, lead follow-up, and attendee communications across multiple concurrent programs. Strong grammar, clear written communication, and a naturally friendly phone presence.

Fully remote-capable with reliable high-speed internet, dedicated workspace, and a distraction-free home office setup.

Guest Services & Reservation Coordinator at Creative Doorway (2014-01 – Present)

Managed all client-facing communications, reservations, scheduling, and follow-up for a multi-client events and production studio. Served as the first point of contact for every inquiry — by phone, email, and platform — handling initial outreach through booking confirmation and ongoing relationship management.

• Handled all inbound phone and email inquiries professionally and promptly — routing communications, answering questions, and following up with leads to convert interest into confirmed bookings
• Processed reservations, managed scheduling changes and cancellations, and maintained accurate records across all active accounts
• Sent confirmation communications and reminder follow-ups to clients and attendees — 10 days and 3 days before events, mirroring the guest communication workflow vacation rental operations require
• Recommended services and options to clients based on their needs, preferences, and budget — a natural match for property recommendation based on guest profile
• Coordinated with internal teams (operations, vendors, housekeeping-equivalent logistics) to ensure seamless guest and client experiences from booking through completion
• Maintained detailed client records including preferences, notes, and special requests; communicated relevant information to appropriate team members before each engagement

On-Site Event Lead — Guest Coordination at A4M American Academy of Anti-Aging Medicine

On-site guest services and coordination lead for a large national medical conference. Managed high-volume attendee communication, real-time problem-solving, and day-of coordination across multi-day programs.

• Served as the central point of contact for attendees, vendors, and staff — answering inquiries, directing guests, and resolving issues calmly and efficiently
• Managed attendee registration, seating coordination, and real-time floor plan updates as needs changed throughout the event
• Coordinated with housekeeping, catering, and AV vendors to maintain smooth operations throughout the event day

Server & Hostess at Coco's Restaurant

Front-of-house server and hostess at a busy family dining restaurant. Greeted and seated guests, managed waitlists and reservations, handled high-volume phone and in-person inquiries, and delivered attentive table service.

• Managed guest flow, seating assignments, and waitlist coordination during peak service periods — strong phone and in-person guest communication throughout
• Provided warm, knowledgeable service — taking orders accurately, handling special requests, and following up to ensure guest satisfaction
• Handled reservation calls, general inquiries, and real-time problem resolution with a calm, friendly demeanor

Customer Service & Account Coordinator at Compudiagnostics (1998-01 – 2015-12)

Seventeen-year career managing high-volume customer service, scheduling, and account coordination. Daily phone and in-person communication with clients; maintained detailed records; built long-term client relationships through consistent, reliable follow-through.

Bachelor of Arts in Digital Media Productions – The Art Institute (2007-01)