Jonathan Roberta

Treatment Coordinator in an oral surgery practice with prior experience as a dental Office Manager. Skilled in insurance verification, daily provider huddles, and making sure referrals and X-rays are matched to the correct appointments. Proven record of coordinating patient care, streamlining scheduling and billing, improving the patient experience, and keeping offices compliant with HIPAA and insurance requirements.

Treatment Coordinator - Oral Surgery Practice - Massachusetts

(2024-02)

• Coordinate patient treatment for an oral surgery practice, including scheduling, insurance readiness, and appointment preparation.
• Verify oral surgery insurance coverage before treatment and resolve eligibility, authorization, and patient billing questions.
• Prepare the daily huddle for doctors so each provider is briefed on the day’s cases.
• Confirm referrals and X-rays are attached to the appropriate appointments so charts are complete before the patient is seated.

Office Manager - Progressive Dental / Progressive Dental Management - Massachusetts

(2019-09 - 2024-02)

• Led daily operations for a busy dental practice, including patient services, scheduling, billing, cash-flow accuracy, and front-desk administration.
• Managed clinic scheduling to optimize chair time, resources, and patient flow while following doctors’ orders.
• Trained and directed Patient Service staff; supported recruiting, hiring, onboarding, payroll, and time-off requests in HRIS.
• Monitored HIPAA and operational compliance; kept inventory current and coordinated servicing of office equipment.

Department Assistant Manager, eCommerce - Walmart

(2017-08 - 2022-09)

• Supervised a team of 11 personal shoppers, assigning duties and supporting accurate, timely order fulfillment.
• Assisted with weekly scheduling, training, performance coaching, sales and availability reports, and daily huddles.
• Approved merchandise substitutions and handled basic staffing issues to keep fulfillment on track.

Support Manager - Walmart

(2017-03 - 2017-08)

• Supported assistant managers with customer service, returns, zoning, training compliance, complaint resolution, and basic staffing issues.

Store Manager - CVS Health - Millis, MA

(2008-06 - 2017-02)

• Managed operations, staffing, cash control, and budgeting for a high-volume retail pharmacy location.
• Hired, trained, and evaluated 10 sales associates and 5 supervisors; controlled cash, deposits, budgets, and monthly P&L reviews.
• Increased sales 3–5% through training and profit-loss troubleshooting; promoted into four higher-volume stores over eight years.
• Controlled inventory, pricing, and merchandising; authorized payments and returns.

Supervisor - Waban Management - Wellesley, MA

(2005-09 - 2008-06)

• Prepared P&L reports and monthly Excel workbooks; entered data, scanned documents, and organized mailbox records.

Bachelor of Science - Business Administration - Nichols College (2009)