Mitch Gilles

Communications and digital marketing professional with experience in content creation, professional communications, copywriting, media production, social media management, customer engagement, and business operations. Skilled at crafting clear, compelling messaging that strengthens brands, engages audiences, and supports organizational goals.

ROUTE DRIVER at Home City Ice (2024-01 – Present)

• Provided exceptional customer service by communicating effectively with clients, resolving concerns, and building positive relationships.
• Coordinated daily delivery operations while managing inventory, schedules, and documentation with accuracy and efficiency.

MARKETING & OPERATIONS at Renew Spa (2023-01 – 2024-12)

• Created compelling marketing copy, developed digital content, and scheduled social media posts to strengthen brand visibility and audience engagement.
• Managed financial records, payroll processing, and business reporting to support efficient daily operations.

DIGITAL GEAR ADVISOR at Guitar Center (2022-01 – 2023-12)

• Managed high-volume website engagement and customer outreach using Salesforce CRM, building rapport through clear and effective communication.
• Effectively communicated solutions, resolved customer questions, and fostered lasting customer relationships.

COMMERCIAL RELATIONS at Menards (2020-01 – 2022-12)

• Reported directly to the General Manager, creating professional customer communications and developing reusable email templates for large-scale campaigns.
• Served as the primary point of contact for business accounts, coordinating projects through relationship management and cross-functional collaboration.

MEDIA DIRECTOR at Oak Hill Christian Center (2020-01 – 2022-12)

• Directed organizational communications through content creation, copywriting, graphic design, social media management, and multimedia production.
• Produced clear, compelling communications that promoted events, ministries, and community engagement across digital and print platforms.

SOCIAL MEDIA STRATEGIST at Seniour Events DJ Company (2020-01 – 2022-12)

• Developed and managed social media strategy through content creation, copywriting, paid advertising, and audience engagement across multiple platforms.
• Collaborated with photographers and videographers to produce compelling content while creating consistent messaging that increased brand awareness, website traffic, and business growth.

MULTIMEDIA PRODUCTION at VenuWorks (2018-01 – 2022-12)

• Collaborated with directors and producers to deliver high-quality audio and video during live broadcasts.
• Supported live multimedia productions through video editing, instant replay, and real-time broadcast operations to deliver a polished audience experience.

VIDEO EDITOR at Nexstar Media Group, Inc. (2017-01 – 2018-12)

• Produced and edited multimedia content for broadcast and digital platforms using Adobe Premiere Pro.
• Applied strong editorial judgment to transform raw video and audio into effective, engaging content.
• Collaborated with producers, reporters, and creative teams to ensure accurate, high-quality multimedia productions.

Bachelor of Arts in Telecommunications – INDIANA UNIVERSITY (2014-01 – 2017-12)