Mitchell Taylor

Recent graduate with excellent customer service and communication skills, seeking to apply knowledge of banking and finance. Highly organized with an ability to multi-task, manage multiple projects, work as part of a team, and maintain accuracy in a fast-paced environment. Eager to leverage education, training, and work experience to support the success of a high-performing, culture-minded organization.

Universal Banker July 2023 - March 2024

Citizens & Northern Bank, Sayre, PA

• Community bank offering retail, commercial, mortgage, and wealth management products and services.
• Recognized for exceptional customer service.
• Became proficient in Salesforce. Logging customer conversations, account activity, and collaboration with other departments.
• Initiated cross-selling of bank products and services. (deposit accounts, debit cards, debit-card round-up, etc.)
• Received on-the-job training (banking regulations, Salesforce, product knowledge, fraud detection, federal reserve policy, and more)
• Performed Vault/ATM/Drawer management and balancing. Retail, estate, and business transactions.
• Maintained customer confidentiality.

Valet Park of America, Multiple locations in NY & MA

• Anticipate the needs and preferences of a diverse customer base.
• Entrusted by VIPS to valet luxury vehicles. No damage or complaints were reported during employment.

Tioga Central Schools, Tioga Center, NY

• Performed general interior and exterior facilities maintenance.
• Assembled laptop carts, recorded asset numbers, installed software, and verified network connectivity.

SUNY Empire State University: Business, Management & Economics GPA: 3.88

• Graduated September 1st, 2024
• Dean’s List: Summer 2023, Fall 2023, Spring 2024, Summer 2024 
• Member of the Alpha Sigma Lambda Honor Society

• President’s List: Fall 2021
• Dean’s List: Spring 2022
• Member of the Phi Theta Kappa Honor Society
• Captain on the 2022 Baseball Team