Concierge - Miami Jewish health - Miami, FL
(2019-08)
- Greet residents and visitors and provide assistance as required with an excellent level of service; responsible for proper etiquette answering phone calls and handling visitor arrivals expeditiously; provides tours upon request by Administration; distributes information and resources regarding Cypen Towers to residents, families and/or guests
- Assist the Business Office Manager in clerical duties as needed
- Greets all visitors and provides assistance as needed
- Answers incoming calls and directs call or inquiries to the appropriate department or individual with the highest level of customer service skills
- Takes and distributes messages, provides information on services, and answers inquiries about community events
- Communicates to Nurse Manager and support departments (Environmental, Engineering, etc.) any concerns about resident status, needs or adjustment reactions
- Performs clerical or other administrative support as requested
- Demonstrates professionalism and accountability
- Demonstrates a caring attitude consistent with Miami Jewish EmpathicareSM toward MJH residents, patients, family members, employees and other facility guests
- Adheres to the organization's Mission, Vision and Values
Warehouse Associate / Shopper Team Member - Amazon - Miami, FL
(2018-02 - 2018-04)
- Providing customers with information on must-have products based on the latest trends
- Processing orders on behalf of customers either through live chat, telephone calls, or email, while also discussing what the client is looking for, as well as other specific features of the item/product
- Providing customers with accurate, adequate, and detailed information to ensure that they are satisfied with their items
- Processing financial adjustments when clients make payments towards services or goods
- Supporting clients with product exchanges or replacements whenever they are dissatisfied with the items they receive
- Proactively communicating with existing and potential customers
- Networking at events and creating awareness of Amazon products and services regularly
Sales Representative / Cashier - IT/Dixie - Miami, FL
(2016-12 - 2018-12)
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Achieving established goals
- Superior product knowledge
- Introducing promotions and opportunities to customers
- Cross-selling products to increase purchase amounts, create solutions and ensure a smooth sales process
Mini Bar Attendant - W Hotel - South Beach, FL
(2014-06 - 2016-11)
- Effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Maintain regular attendance in compliance with The W Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel
- Able to maintain confidentiality of information
- Able to show initiative, including anticipating guest or operational needs
- Able to multitask and prioritize departmental functions to meet deadlines
- Perform other duties as requested by management
Cashier / Customer Service Representative - JC Penney - Aventura, FL
(2012-12 - 2015-08)
- Accountable for the customer service and sales experience including: maintaining checkout standards; assisting with general operations such as Omnichannel, recovery and inventory; and upholding performance standards relative to shrink/safety and meeting performance standards associated with the role
- Greets and assists customers while providing excellent customer service
- Assists with recovery, put backs and fitting room maintenance as needed
- Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance
- Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
- Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes
