Miaisha Greene

Knowledgeable and professional Receptionist adept at administrative support and customer service. 12 years experience managing company reputation with customers. Strong planning, problem solving and communication with an efficient approach.

Concierge - Tribute at Blackhill - Germantown, Md

(2023-03)

• Managed incoming calls from customers seeking information or assistance.
• Provided exceptional customer service at all times in order to exceed expectations.
• Recorded guest comments or complaints, referring customers to managers when necessary.
• Ensured that all customer complaints were addressed in a timely fashion.
• Managed the day-to-day operations of the concierge desk.

Service Cashier - Euro Motors Mercedes - Germantown, Maryland

(2022-04 - 2022-10)

• Maintained cleanliness of checkout area throughout shift including wiping down countertops and cleaning equipment as needed.
• Resolved customer complaints in a timely and professional manner.
• Followed all safety protocols while handling money.
• Accurately handled cash, credit card, debit card or other payment methods according to established procedures.

Receptionist - Rosenthal Acura - Gaithersburg, MD

(2014-06 - 2018-09)

• Greeted persons entering establishment, determined nature, and purpose of visit and direct and escort them to specific destinations.
• Operated telephone switchboard to answer and forward calls.
• Maintained reception area in orderly manner to provide visitors with first impression of the company.
• Met incoming customers professional approach and provided friendly, knowledgeable assistance.
• Handled cash and credit card payments with accuracy.
• Operated multi-line phone system efficiently while managing high call volume.

Receptionist Manager - Darcars Toyota - Rockville, Md

(2013-10 - 2014-03)

• Collaborated with receptionists and management to improve quality and efficiency of office tasks.
• Established work procedures and schedules to organize daily work of administrative staff.
• Interviewed, onboard, developed, and oversaw daily activities for 12 clerical and administrative office personnel.
• Monitored and controlled office inventory to ensure adequate supply levels, timely product ordering and efficient management of company resources.
• Coordinated meetings with other department managers and served as main liaison for sales and engineering staff.
• Worked with coworkers to complete tasks.

Concierge - Ingleside at King Farm - Rockville, MD

(2012-02 - 2013-03)

• updated the front desk's concierge book on a daily basis so that visitors could access the most relevant information.
• Answered department telephone within 3 rings, using the appropriate salutations and telephone atiquette.
• Monitored life line system, respond to emergencies by calling 911 and writing incident reports as required.

Receptionist - Darcars 355 Toyota - Rockville, md

(2004-12 - 2012-02)

• Assisted in resolving customer complaints and disputes.
• Welcomed guest and clients in an upbeat and friendly manner.
• Responded to telephone inquiries from clients, vendors and public.
• Answered and directed incoming calls using a multi line system.
• Ensured reception area was clean at all times and stocked with necessary supplies.

High School Diploma - Richard Montgomery high school (2021-06)