Mohammed Ahmed

Experienced Developer and Change Management Consultant working at Walgreens, specializing in implementing software solutions and driving organizational change. Proven expertise in streamlining processes, managing cross-functional teams, and enhancing system efficiencies

Change Management Analyst/ 3L Support Walgreens December 2022 - Present US, IL, Deerfield , Monitored and resolved application issues in the production environment, ensuring operational stability and minimal downtime.

• Provided application server support, optimized process scheduler functions, and oversaw web server operations to enhance system performance.
• Generated and maintained PKEs & PBIs, leveraging team expertise to troubleshoot and resolve complex issues, improving system reliability.
• Advocated for Promise PKEs in meetings, clearly communicating technical requirements and priorities to stakeholders.
• Managed change requests for maintenance deployments, ensuring smooth application stability through structured deployment processes.
• Implemented automated alert systems using monitoring tools to promptly identify process failures and delayed file deliveries.
• Performed real-time health checks for multiple applications using Grafana, ensuring optimal system performance.
• Processed SSL certificate requests to enhance security for web servers and load balancers.
• Collaborated in problem management meetings, documenting and resolving customer issues using advanced tracking tools.
• Consolidated and presented biweekly status reports to clients, ensuring clear communication of project updates.
• Coordinated with cross-functional teams to schedule and execute penetration tests, securing necessary approvals and ensuring adherence to security protocols.
• Developed automated monitoring tools that reduced incident response time by 40%, improving system reliability.
• Conducted readiness assessments to evaluate team preparedness for IT changes, addressing any identified gaps.
• Collected feedback from stakeholders to continuously improve IT change management processes and strategies.
• Tracked and evaluated the progress of IT change initiatives, using metrics and feedback to refine strategies for successful implementation.
• Documented IT change requests, approvals, implementations, and outcomes, maintaining an accurate change management log.
• Developed comprehensive IT change management plans, including risk assessments, communication strategies, and implementation timelines

Masters in Information Security Systems University Of The Cumberlands • Williamsburg, Kentucky • 2018 • 3.81