Moises Santana
Real Time Analyst/Workforce Analyst
Talent
Staten Island, RichmondMember since October 13, 2023
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About
Motivated Workforce Analyst with 4+ years of experience looking to start a career as a Junior Data Analyst. Demonstrated success working with WFM platforms like Verint to draft detailed reports on call arrival patterns and business recommendations, AHT, utilization and service level risk factors. Designed spreadsheets with Power Query to improve report generation speed by 45%.
