Molly Thompson

I'm a copywriter and content strategist with over ten years of experience. My writing has been featured in travel guides and technical industry publications, for companies spanning tech start-ups, non-profits, and international companies. Whether I'm interviewing supply chain professionals in Kenya to learn more about air cargo routes or diving into research on how RAIN RFID can improve hospital inventory, I approach each topic ready to develop compelling and actionable content.

Content Strategist - TTEC Digital

Feb 2022 - Jun 2024

• • Worked across teams to develop and complete marketing campaigns, product launches, and event promotions.
• Developed content strategy, customer journeys, and content calendar for public sector audience.
• Interviewed subject matter experts and clients.
• Wrote and edited blog posts, email campaigns, thought leadership articles, case studies, sales collateral, and event promotion materials.

• Ethics in AI article picked up by four trade publications. 
• Increased SEO rankings and site engagement for public sector content.

Jan 2020 - Jan 2022

• Wrote and edited blogs, solution briefs, customer stories, eBooks, email campaigns, nurture and drip campaigns, and social posts.
• Interviewed subject matter experts to ghostwrite technical content.
• Developed and wrote nurture tracks for separate audiences.
• Analyzed content performance to adapt campaign strategy.
• Wrote new webpage content for website-wide refresh.

July 2017 – June 2019

• Joined in-house marketing teams at ExtraHop Networks and F5 Networks to write and edit nurture campaigns, blogs, solution briefs, whitepapers, customer stories, email campaigns, and social posts.
• Analyzed content performance through A/B testing and other analytics to adapt campaign strategies.
• Interviewed subject matter experts to ghostwrite technical and thought leadership content. 
• Increased newsletter audience to 200k+ subscribers.

Mar 2016 - Apr 2017

• Planned lessons for students ranging from 1st through 6th grade. 
• Taught lessons and helped build confidence in practicing English.

Jan 2014 - Nov 2015

• Onboarded new accounts and assisted with customer inquiries by phone and email. 
• Researched local markets to create marketing profiles for home professionals: wrote and edited profiles and featured projects. 
• Designed and tested new process for gathering project history data.
• Researched, wrote, and edited articles for the Porch blog.
• Awarded with "Employee of the Month" November 2014. 

June 2012 – November 2013 

• Organized Get Out the Vote efforts for national and statewide campaigns including Cory Booker for Senate in New Jersey, Virginia League of Conservation Voters, Planned Parenthood, and Organizing for America.
• Procured office space, organized and spoke at events, recruited volunteers, and ran training on voter outreach. 
• In 2012, met 105% of voter contact goals. In 2013, met over 150% of voter call goals.

Sep 2011 - Jun 2012

• Researched travel destinations and wrote informative UX copy on attractions, restaurants, and museums. 
• Fact-checked, proofread, and edited content submitted by a team of student writers.

Aug 2009 - Jun 2012

• Worked part-time 3 years while attending school full-time.
• Prepared food and drinks, operated safe and register, and provided friendly customer service.
• As coordinator, supervised other students, performed ordering and restocking, and operated as keyholder for multiple locations.
• Accomplishments: café under my supervision received 100% on Health Inspection and surpassed sales goals.

Jan 2009

• Organized activities, created a website and socials for a new teen program.
• Catalogued current materials and reviewed and recommended new selections.
• Assisted with visiting author program event logistics.

University of Washington, Bachelor of Arts in English