Mona Hallikeri
Business Analyst/Technical Writer
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About
A highly motivated and detail-oriented professional with over five years of experience as a business analyst and technical writer. Seeking to leverage my skills and knowledge to help businesses achieve their goals and deliver value to their customers. I am passionate about creating clear, concise, and user-friendly documentation that facilitates effective communication and collaboration.
Accomplished Business
Analyst/Technical Writer with proven expertise in facilitating business processes, guiding businesses, and delivering customer-centric products and features. Skilled in identifying and documenting requirements, analyzing business challenges, and contributing to solutions. Core competencies include decisiveness, leadership, excellent oral/written communications, and robust technical writing capabilities.
Proficient in software/hardware database systems, IT Infrastructure/Application Services, and Agile methodology.
Experience
Business Analyst/Technical Writer (Salesforce) - Ben Bridge Jeweler
(2023-06 - 2023-10)
- Led the Quartz Project, responsible for writing and standardizing SOPs from recordings, generating test cases, and working with AI generative tools like Otter for requirements gathering.
Business Analyst - Johnson and Johnson - Information Security
(2022-04 - 2023-02)
- Managed IAM Diamond and PMaaS projects, utilized AM and EDMS tools for managing documents, facilitated SDLC processes, and provided guidance to multiple project teams. Demonstrated proficiency in planning, analysis, and implementation of software/hardware database systems.
Business Analyst - American Public University Systems (APUS)
(2022-01 - 2022-05)
- Acted as a liaison between business and IT teams for the website designing project for AMU and APU, analyzed business models, implemented Agile methodology, facilitated Sprint ceremonies, and communicated user needs to stakeholders.
SFDC Business Analyst - Associate for Human Development Inc
(2022-01 - 2022-04)
- Worked on the Quinoa 360 project, acted as a Salesforce administrator, managed the Growth Meter project, and collaborated with stakeholders to translate complex ideas into guided resources.
Business Analyst - Indian Institute of Biotechnology
(2012-08 - 2018-08)
- Led the "Growth Meter" project to track child malnutrition, involving stakeholder coordination, data management, and project reporting. Facilitated weekly meetings, data analysis, and process documentation. Managed Salesforce CRM reporting, workflows, and user support.
Patent Analyst - Indian Institute of Patent & Trademark
(2012-01 - 2012-08)
- Assisted in IP docketing, patentability searches, and delivered lectures on IPR. Conducted searches on patentability, validity, freedom-to-operate, and infringement.
Education
Master’s - Biotechnology - Queensland University (2007 - 2008)
Bachelor of Engineering - Biotechnology - Vishweshwarya University of Technology (2002 - 2006)
