Mona Lisa MCGRAW

Compassionate Certified Peer Support Specialist with extensive experience in coaching, training leadership, crisis communication, and customer service. Over 40 years of experience managing operating schedules, employee training, and public education. Dedicated to supporting individuals through recovery and personal growth using client-centered interactions, advocacy, and lived experience.

Certified Peer Support Specialist (CPTSD) - ASP.org

(2026-01)

Provide recovery-focused peer support to individuals experiencing behavioral health challenges, using active listening, advocacy, and lived experience to create supportive, client-centered interactions.

• Practice trauma-informed care and recovery-focused engagement to foster empowerment and resilience.
• Conduct daily Zoom meetings and support groups for individuals navigating complex trauma and recovery.

Reading Tutor - Reading Corps (AmeriCorps)

(2024-09 - 2025-12)

• Delivered structured literacy interventions for students in grades 1 through 3.
• Partnered closely with educators and teachers to encourage student success and build foundational reading skills.

Travel Coordinator / Flight Attendant - Sun Country Airlines

(2019-07 - 2023-12)

• Managed high-stress, last-minute flight schedule changes while maintaining strict FAA regulatory compliance.
• Delivered exceptional customer service and crisis communication in fast-paced environments.

Flight Attendant Supervisor / Purser - Endeavor Air (formerly Continental)

(1983-05 - 2018-12)

Supervised inflight crew operations, safety protocols, and service delivery across four decades of dedicated aviation service.

• Managed daily operational schedules, led onboard team safety trainings, and facilitated conflict resolution under pressure.

Bachelor of Science (B.S.) - Family Social Science - University of Minnesota – Twin Cities