David Paulsen

Compassionate and dedicated Certified Peer Support Specialist. Knowledge of trauma-informed care. Experience working individuals with learning disabilities and emotional challenges. Adept at utilizing lived experience and active listening to guide individuals to build their confidence and skills.

Appointment Setter / Customer Service Representative at Engagex (2024-07 – 2025-01)

• Scheduled appointments for State Farm agents through outbound telephone calls.
• Provided professional customer engagement and support.
• Recognized as one of the company's top performers.

Psychiatric Technician at Utah State Hospital (2023-12 – 2024-02)

• Monitored patient behaviors and reported changes to healthcare team for effective treatment planning.
• Assisted in implementing therapeutic activities that promoted patient engagement and recovery.
• Used patience, communication, and attention to detail.

Telephone Research Interviewer at Venture Data (2022-02 – 2023-02)

• Conducted professional telephone conversations with individuals throughout the United States.
• Gathered accurate information while communicating with diverse personalities.
• Recognized as one of the company's outstanding employees.

Bachelor of Science in Psychology – Utah Valley University (2012-01)