Ciara Novoa

Hands-on experience in security operations, threat monitoring, and incident response, backed by CompTIA Security+, ISC2 CC, and Splunk Core Certified User credentials. Proven ability to detect, triage, and escalate incidents calmly and decisively under pressure. Motivated by the opportunity to detect and stop threats before they become incidents.

Global Security Operations Center (GSOC) Operator at Allied Universal

Monitored real-time alerts and alarm activity across multiple integrated platforms. Investigated anomalies and alarm trends to identify patterns and prevent recurring incidents. Led response efforts on high-priority incidents and authored incident reports for senior stakeholders to support risk communication and post-incident review.

• Triaged 15-20 alerts per shift using PSIM and monitoring tools including Genetec Security Desk and CCURE
• Led response efforts on 5-10 high-priority incidents monthly
• Authored 10+ incident reports monthly for senior stakeholders to support risk communication and post-incident review

IT Corporate Support Specialist at Insource Services

Administered identity, access, and endpoint security across a multi-client environment. Gained insight into how misconfigurations and access gaps can create real security risks.

• Administered Azure Active Directory and Microsoft Intune across a multi-client environment
• Enforced endpoint security policies
• Executed critical security patching to harden systems against known vulnerabilities
• Managed identity, access, and endpoint security for 100+ employees

Identity and Access Management Support at Mass General Brigham

Handled secure provisioning and access revocation in a HIPAA-regulated environment, reinforcing attention to compliance and data security fundamentals.

• Supported secure provisioning and access revocation in a HIPAA-regulated environment

Certificate in Cybersecurity Training – Per Scholas (2026-08)