Monica Richey
Front Desk Associate
Talent
Denver, NCMember since August 15, 2026
Creating a positive atmosphere in a high-paced environmentExcellent customer service skills and ability to de-escalate patient concernsHIPAA-compliant patient communication and financial record keepingConsistently on-time and reliableCan effectively multitask in a fast-paced work environment
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Creating a positive atmosphere in a high-paced environmentExcellent customer service skills and ability to de-escalate patient concernsHIPAA-compliant patient communication and financial record keepingConsistently on-time and reliableCan effectively multitask in a fast-paced work environment
About
Oversaw timely check-in for over 80 patients per day in EHR system. Walking them to and beginning treatments for each patient. Responsible for scheduling services for three doctors and an assistant to maximize productivity and increase patient satisfaction.
Experience
Front Desk Associate at Spine Chiropractic (2026-02 – 2026-08)
- Oversaw timely check-in for over 80 patients per day in EHR system.
- Walking them to and beginning treatments for each patient.
- Responsible for scheduling services for three doctors and an assistant to maximize productivity and increase patient satisfaction.
- Answering phones, responding to patient texts and emails, processing payments and maintaining accurate financial records.
- Filing medicare claims, personal injury cases, and creating a clean and tidy work environment.
Office Manager at Upper Cervical (2021-12 – 2026-02)
- Responsible for checking in 60+ patients per day.
- Maintained up-to-date patient records in the computer and paper files.
- Created a positive and upbeat atmosphere for office events and educational classes.
- Insurance verification and billing responsibilities included communication with law offices and insurance companies for personal injury and worker's compensation cases.
- Consistently met monthly goals for patient care package sign-up to increase company's overall profits.
Flight Attendant at United Airlines (1995-04 – 2021-09)
- Created a professional, welcoming, and controlled atmosphere on the aircraft.
- Responsible for passenger health and safety.
Education
Associate's Degree in Liberal Arts – Central Piedmont Community College (1990-08 – 1994-05)
Skills
Front Desk Associate
