Monique Blanco

Profesional con más de 20 años de trayectoria cómo Asistente Administrativa en diferentes industrias. Actualmente estoy en el sector bancario y financiero en la división de cobros. Especialista en cumplimiento de métricas críticas, gestión operativa y con una sólida formación en Auditoría de Fraude. Poseo una alta capacidad de autogestión y resolución de problemas bajo presión, garantizando resultados con mínima supervisión. Enfocada en la integridad, la eficiencia .

Telephone Operator - Adjuster-Individual Lending Services Division at Banco Popular of PR (2025-02 – Present)

• Manage high-volume outbound/inbound calls to locate and notify customers regarding delinquent accounts.
• Negotiate effective payment arrangements while maintaining strict adherence to bank policies and FCC regulations.
• Document detailed customer interactions and maintain account accuracy within banking databases.

Telephone Operator - Support Insurance Agents (PHD-Produce Help Desk) at Optum-Montehiedra (2023-05 – 2025-01)

• Provided specialized technical support to insurance agents across 10+ internal systems.
• Assisted with pre-enrollment for Medicare Advantage and Medicare Supplement plans.
• Verified eligibility criteria for Medicaid/Medicare and guided agents through contracting, commissioning, and continuing education processes.

Administrative Assistant at Renova Office (2020-06 – 2023-05)

• Managed end-to-end office operations, including quoting, invoicing, and purchase order processing.
• Handled merchandise logistics through the SURI platform and coordinated delivery routes for installation teams.
• Process collections via multiple channels and maintained precise daily petty cash records.

Master's degree in Cyber-Fraud – E.D.P. University (2022)

Bachelor's degree in Business Administration with Management – E.D.P. University (2017)