Monique Collins

Certified Professional Coder (CPC) with over five years of healthcare experience in a medical office setting and working remotely.

Experience in medical billing, patient Accounts, insurance verification, scheduling and electronic medical record management. Knowledgeable in ICD-10-CM, CPT and HCPCS coding systems with strong attention to detail and commitment to accurate documentation and claim processing. Skilled in supporting efficient office workflows while maintaining HIPPA compliance and excellent patient service. Seeking an opportunity to transition into a Medical Coding role.

Associate Patient Account Representative (Revenue Cycle) - Northwell Health

(2024-11)

• Performs charge and payment entry while ensuring accurate billing for CPT, ICD-10 CM, AND HCPCS codes.
• Assists in reviewing physician billing and identifying possible coding or billing discrepancies.
• Knowledgeable in billing for various specialty.
• Notifies physician of discrepancies are identified for correction.
• Review and interprets insurance explanation of benefits (EOBs); responds to payer edits, rejections, and denials, while identifying appropriate resolution methods.
• Reviewed CPT, ICD 10-CM and HCPCS codes for claim accuracy.
• Assisted with correcting coding related claim rejections.

Administrative Support Assistant - Northwell Health

(2024-11)

• Greet and check in patients, and collect personal, medical, and insurance information.
• Schedule, reschedule, and verify patient appointments, schedule appointments with secondary care providers.
• Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.
• Use software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
• Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms.
• Process Referrals and prior Authorizations for imaging.
• Working with providers to make sure pre surgical paperwork is obtained from hospital.
• Knowledgeable of a wide range of computer applications in the health care systems.
• Transfer written orders into the computer system and electronic chart.
• Help in the training of new hires.
• Knowledgeable in GCB and Health pay applications.
• Process copays and void transaction when necessary.
• Process copay (checks) to send to Northwell financial department.

Shift Supervisor Management - CVS

(2019-01)

• Work effectively with store management and store crews.
• Supervise the store's crew through assigning, directing and following up of all activities.
• Assist customers with their questions, problems and complaints.
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
• Maintain customer/patient confidentiality.
• Monitor and validate returns, exchanges, check authorizations, voids, and other transactions.
• Assist management team in communicating promotions and company updates.

Front Office Agent - Jamaica Pegasus Jamaica - Kingston Jamaica

(2016-09 - 2017-04)

• Communicate with the booking, housekeeping and maintenance departments to ensure prompt responses to guests needs.
• Make reservations or appointments for guests who want to avail themselves of local entertainment or services.
• Answer guest calls and record details of each conversation for future follow-up.
• Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues.

Clerical Assistance - Tourism Product development company - Jamaica

(2011 - 2014)

• Making sure that documents are file accordingly.
• Assist with visitor's enquiries (at the front desk).
• Answering phone calls and respond to guest accordingly and transferring calls to the relevant departments.

High School Diploma plus 3 college courses - Papine High School (2008-06)