Call Center Agent - Metro Access - 6505 Bel-crest Rd, Hyattsville, MD 20782
- Managed large amounts of inbound and outbound calls, concerns and questions to confirming prices
- Conducted initial interview and registration
- Performed document verification, determined eligibility for programs
- Respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information
- Input data into the company computer platform to keep each customer record updated
- Seize opportunities to upsell products when they arise
- Kept record of all conversation in our call center database in a comprehensible way
- Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives
Administrative Assistant - Fairfax Health Center - Fairfax, VA
(2015-11 - 2016-10)
- Promptly check in patients and answer phone
- Maintain work area
- Courteously Verify patient and update information
- Schedule patients for the proper appointment
- Interview patients for case histories in advance of appointments
- Compiling medical records and charts
- In-depth knowledge of general office functions including typing, filing and receptionist
Server/Host - Applebees Bar & Grille - Waldorf, MD
(2013-02 - 2014-11)
- Prepared and obtained money
- Worked with cash register
- Greeted customers
- Seated customers
Sales Associate - Forever 21 - Waldorf, MD 20603
(2012-01 - 2012-12)
- Prepared money
- Worked with cash register
- Meet and greeted customers
- Assisted customers
- Handled clothing
Host / Server / Cashier - COSI - Washington, DC
(2010-10 - 2011-05)
General Office Assistant - Council Member Vincent Gray's Office - Washington, DC
(2006-05 - 2007-09)
- Served as first point of contact between clients and office
- Answered phone and took messages
- Data Entry Professional out-of-office duties
- Omitting internal and external meetings
