Monique Gordon

Business Administration graduate eager to leverage a strong foundation in strategic planning, data analysis, and project management to drive team success and process improvements.

Call Center Agent - Metro Access - 6505 Bel-crest Rd, Hyattsville, MD 20782

• Managed large amounts of inbound and outbound calls, concerns and questions to confirming prices
• Conducted initial interview and registration
• Performed document verification, determined eligibility for programs
• Respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information
• Input data into the company computer platform to keep each customer record updated
• Seize opportunities to upsell products when they arise
• Kept record of all conversation in our call center database in a comprehensible way
• Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives

Administrative Assistant - Fairfax Health Center - Fairfax, VA

(2015-11 - 2016-10)

• Promptly check in patients and answer phone
• Maintain work area
• Courteously Verify patient and update information
• Schedule patients for the proper appointment
• Interview patients for case histories in advance of appointments
• Compiling medical records and charts
• In-depth knowledge of general office functions including typing, filing and receptionist

Server/Host - Applebees Bar & Grille - Waldorf, MD

(2013-02 - 2014-11)

• Prepared and obtained money
• Worked with cash register
• Greeted customers
• Seated customers

Sales Associate - Forever 21 - Waldorf, MD 20603

(2012-01 - 2012-12)

• Prepared money
• Worked with cash register
• Meet and greeted customers
• Assisted customers
• Handled clothing

Host / Server / Cashier - COSI - Washington, DC

(2010-10 - 2011-05)

General Office Assistant - Council Member Vincent Gray's Office - Washington, DC

(2006-05 - 2007-09)

• Served as first point of contact between clients and office
• Answered phone and took messages
• Data Entry Professional out-of-office duties
• Omitting internal and external meetings

IT - My Computer Career (2019 - 2021)

Business Human Resources - University of Phoenix (2014)

Tech School for Business Human Resources - Potomac Job Corps (2011)