Titia A. Koopman

High performance, results driven manager, focused on modeling exemplary behaviors by acting with integrity, focusing on customer, delivering results, building relationships and demonstrating leadership. Valued for consistent follow-through and caring demeanor. Team player, flexible and accommodating, with a strong sense of responsibility and a keen interest in human factor of operations.

Attendance Specialist/Paraeducator substitute - RENTON SCHOOL DISTRICT

(2019-01)

• Ensuring student attendance compliance, supporting truancy reduction efforts, and working with families and staff to keep students engaged in school. Liaison to King County Prosecutor's office and King County Juvenile Court. Staff and Parent communication amd confidential data management

Executive Assistant to President - NETHERLANDS MARITIME AGENCY

(2001-01 - 2003-12)

All administrative duties in support of Senior Management, including but not limited to secretarial duties, maintenance of electronics files, appointments, travel schedules, airline and hotel bookings, meeting minutes. Safeguarding privacy and confidentiality of sensitive materials, media contact and dealing with overseas Offshore and shipping companies in Asia, Malaysia, Europe and the United Kingdom. Ensuring proper business etiquette for Asian meetings, scheduling foreign dinners.

Guest Relations Manager - HOLLAND AMERICA LINE CRUISES

(1992-01 - 2000-12)

• Overall responsibility of managing the ship's Front Office & Reception. (Guest Services, reception, payment validation, guest experience comments, scheduled assignments, record keeping, evaluated staff, and provided monthly staff performance reviews. Payroll management, overtime, income, expenses and vendor audits. Port clearance of the vessel, immigration/customs procedures (United States and Foreign) for all ports, and maintenance of all relevant port papers and vessel information pertaining t

Human Resources Manager - HOLLAND AMERICA LINE CRUISES

(1988-01 - 1992-12)

AA - Travel & Tourism - GRIFFIN BUSINESS COLLEGE (1984-01 - 1988-12)

AA - Business Administration - GRIFFIN BUSINESS COLLEGE (1984-01 - 1988-12)

LIVINGSTON HIGH SCHOOL (1980-01 - 1983-12)