Monique Turner

To obtain a rewarding career in the Public Transportation Communications Department, which will allow me to utilize the skills and training I acquire to further my level of expertise. Willing to relocate: Anywhere

CDL Driver - Sunset Logistics US - Liberty Hill, TX

(2021-08)

Delivery of material and asphalt.

Warehouse worker - Anjinomito

(2019-09)

• Quality assurance lead.
• Package products.
• box product.
• Box sealer operator.
• Cartoon box sealer.

Ready Mix Driver - Alpha Ready Mix - Hutto, TX

(2018-03)

Deliver concrete to location. Customer service. Able to read a map scope.

Motor Coach Operator - Roadrunner Transportation Systems - Austin, TX

(2018-09 - 2019-03)

Driver - Texas Disposal Systems - Austin, TX

(2018-01 - 2018-09)

Cart delivery, run trash routes, bulk pick up routes, map reader

Bus Driver/ Dispatcher - M V Transportation - Austin, TX

(2017-03 - 2018-01)

• Operate various types of buses
• Pre and post trip inspection
• Aid disable passengers board and depart bus
• Communicate with dispatch
• Announce stops 1 Of 2P
• Follow paddle throughout route

Customer Service Associate - What-A-Burger - Austin, TX

(2015-06 - 2017-03)

Cashier, cook and drive-thru window associate. Meet and greeting customers, taking food and drink orders, preparing food and drink, answering questions about menu, policy, and services, and providing excellent customer care. Maintain a cleanly work environment. Train new-hire workers to review and memorize menu, practice safe and sanitary food preparation, and how to handle certain situations with customers.

Training and Quality Agent - NexxLinx - Austin, TX

(2012-02 - 2014-01)

• Train agents to meet and or exceed all center objectives.
• Assess and conduct training on client objectives to ensure results are as contracted and to center standards.
• Provide daily feedback to the management team on the progress of all training programs.
• Work with supervisors to manage all agents training to maximize performance.
• Monitor agents telephone calls to ensure agents are demonstrating quality service standards, maintaining appropriate levels of confidentiality and communicating correct information.
• Update and maintain Quality Monitoring Program documents and records.
• Conduct coaching and mentoring sessions.
• Assist the management in the development of training to meet needs identified by the Quality Program.
• Recognize employee performance and provides positive reinforcement.
• Provide support to develop each employee to his or her maximum capability.

Driver/Dispatch - Ride Right Transportation - Austin, TX

(2012-03 - 2013-06)

• Take client calls and communicate issues with drivers, Operations Supervisor, other Dispatchers or other management.
• Monitors radio, telephones and on road provision of quality.
• Monitors daily system performance.
• Monitors and completes driver sign in-and sign-out daily.
• Assign trips to drivers to assure adequate disbursement of trips between all assigned routes.
• Assist disabled passengers board and depart bus.
• Drive bus to assign locations.

High school diploma - Class-A /Endorsements - Morse High School (1996-05)