Monique Watt

Dedicated, adaptable, and highly motivated healthcare professional with extensive experience in phlebotomy, patient care, behavioral support, and clinical operations. Proven record of accomplishment of ensuring patient comfort, maintaining strict safety and regulatory compliance, and managing efficient clinical workflows. Highly skilled in specimen collection, behavior management, and community health advocacy, with a deep passion for delivering empathetic, high-quality patient care.

Phlebotomist at INNOVATIVE HEALTH DIAGNOSTICS (2025-06 – Present)

• Perform high-volume, precise venipuncture and capillary punctures across diverse patient demographics, prioritizing patient comfort, and safety.
• Strictly adhere to laboratory safety protocols, HIPAA regulations, and infection control guidelines to maintain clinical integrity.
• Accurately identify patients, label specimens at the bedside, and manage data entry into the Laboratory Information System (LIS).
• Process, centrifuge, and prepare specimens for transport, ensuring best sample viability and prompt turnaround.

Behavioral Aide at ZEN EDUCATE (2025-03 – Present)

• Instruct and guide clients in anger management techniques, relaxation skills, impulse control, and functional daily living skills.
• Collaborate with multidisciplinary teams to support and implement comprehensive behavioral treatment and service plans.
• Maintain meticulous documentation of patient information, including progress notes, daily behavior trackers, and service reports.

Phlebotomist at BROWARD HEALTH CORAL SPRINGS (2024-09 – 2025-01)

• Collected and properly labeled blood specimens via venipuncture and dermal puncture for specific pediatric, adult, and geriatric age groups.
• Verified patient identities using two forms of identification in strict accordance with hospital policy prior to performing procedures.
• Processed and delivered specimens to the laboratory efficiently to support rapid diagnostic turnaround times.

Phlebotomist at OCTAPHARMA PLASMA (2022-03 – 2024-08)

• Educated donors on the plasma donation process to alleviate anxiety and ensure compliance with medical guidelines.
• Prepared venipuncture sites, located difficult veins, initiated donor collection, and monitored automated plasma machines.
• Conducted continuous donor monitoring throughout the procedure to recognize and intervene during adverse donor reactions.
• Collected urine samples, performed protein screening tests, and documented clinical anomalies in donor electronic health records.

Office Manager at MIRACLE-EAR (2021-06 – 2022-03)

• Managed daily clinic operations, including inventory control of medical/office supplies, cash flow handling, and equipment maintenance.
• Programmed, cleaned, inspected, and troubleshoot hearing aids to ensure optimal performance and patient satisfaction.

Reservation Agent at MAKERS AIR (2019-02 – 2021-05)

• Managed flight reservations, resolved passenger inquiries, and coordinated check-in logistics including document verification.

Health Educator & Activist at JAMAICA AIDS SUPPORT FOR LIFE / TYPE 5 CLINIC (2008 – 2017)

• Conducted community street outreach and health fairs to educate high-risk populations on HIV/STD prevention and safe practices.
• Provided harm reduction services, including the distribution of sterile equipment, and referred clients to mental health and medical care.
• Facilitated empowerment training sessions to support and reduce stigma for individuals living with HIV.

Hostess / Restaurant Supervisor at MELIÁ BRACO VILLAGE (2015 – 2018)

• Supervised team members, delegated floor shifts, handled guest relations, and compiled operational closing reports.

Volunteer Youth Mentor at CENTER FOR DISABLED AND ABANDONED CHILDREN (2010 – 2017)

• Supported children's literacy by teaching reading and writing while fostering essential social and emotional coping skills.

Completed Coursework in Nursing (60+ Credits) – Southeastern College (2021 – 2023)

High School Diploma – Maldon High School