Moody

MBA graduate and results-driven professional with experience in leadership, employee development, and business operations. I enjoy helping teams succeed, improving workplace performance, and building positive work environments through strong communication, problem-solving, and accountability.

General Manager at Mobil 1 (2023-01 – Present)

• Lead and support a 12-person workforce across three service locations, providing day-to-day guidance on employee performance, work assignments, expectations, communication, and workplace concerns.
• Developed a performance and employee engagement framework centered on communication, recognition, accountability, and teamwork, increasing engagement scores by 50%, reducing turnover to 0, and improving productivity by 20% within 6 months.
• Coach employees on performance expectations, workplace responsibilities, customer service standards, and professional conduct while addressing performance concerns and identifying opportunities for improvement.
• Coordinate technician scheduling, staffing assignments, and daily workload distribution across three locations, increasing vehicle throughput by 25% and reducing average service time by 15 minutes.

Marketing Supervisor at Medical Essential Diagnostics (2022-01 – 2023-12)

• Supervised a 15-person team and provided daily guidance on assignments, performance expectations, outreach procedures, communication standards, and workflow priorities.
• Established standardized HubSpot tracking and follow-up procedures to improve employee accountability, assignment ownership, response times, and documentation, reducing missed follow-ups by 35% and improving response efficiency by 25%.

Sales Associate at Seven Heights Corporation (2021-01 – 2022-12)

• Communicated directly with customers to assess concerns, understand individual needs, explain available options, and resolve issues throughout the sales process while managing 30–40 customer interactions per shift.
• Conducted 50+ outbound contacts daily through phone, email, and in-person communication, strengthening interpersonal communication and relationship-management skills.

Master of Business Administration in Business Administration – Lamar University (2026-08)

Bachelor of Business Administration in Enterprise Management – University of North Texas (2022-05)