Morgan Cantu

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Senior Skincare Advisor - Queenly Beauty Spa - Bedford, TX

(2020-01)

• Maintained cleanliness and organization of treatment rooms, ensuring compliance with health standards for up to 7-10 clients per day.
• Collaborated with team members to streamline appointment scheduling and inventory management processes to increase booking rates by 50%.
• Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results (avg client retention: 3 yrs).
• Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.

Lead Pharmacy Technician - Parkwood Pharmacy - Addison, Texas

(2016-09 - 2019-06)

• Ensured compliance with pharmacy regulations and safety standards for a team of 6-10 technicians.
• Assisted in patient consultations and provided medication information for up to 50 patients per day.
• Trained and mentored trainee pharmacy technicians on best practices.
• Maintained accurate records of prescriptions and patient interactions.
• Implemented workflow improvements that increased medication processing efficiency completing six figures daily at a team.

Pharmacy Tech Liaison - Parkwood Pharmacy - Dallas, Texas

(2014-09 - 2016-09)

• Provided excellent customer service by answering questions and addressing concerns for up an average 20 doctors offices daily.
• Operated pharmacy software to track prescriptions and manage patient records for up to 40 doctors daily.
• Collaborated with healthcare professionals to ensure optimal patient outcomes involving compound medications for pain management.
• Trained and mentored junior technicians on pharmacy procedures and best practices.

Data Entry Pharmacy Technician - Express Scripts Pharmacy - Fort Worth, TX

(2012-05 - 2013-06)

• Processed prescription orders using electronic health record systems to reach adjudication goals of 200/day.
• Verified patient information and prescription details to minimize errors in data entry.
• Collaborated with pharmacists to resolve discrepancies in prescriptions and improve workflow efficiency.

Dr. Call Pharmacy Technician - Humana - Irving, Texas

(2011-06 - 2013-05)

• Processed prescription orders using pharmacy management software efficiently.
• Collaborated with healthcare teams to ensure optimal patient care delivery.
• Teamed with peers, technicians and pharmacists to prioritize and complete orders.
• Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system to process 100-200 scripts per day.
• Resolved customer complaints in a timely manner while maintaining professionalism at all times.

Pharmacy Technician - CVS Pharmacy - Arlington, TX

(2010-01 - 2012-05)

• Managed prescription processing and medication dispensing with high accuracy and efficiency processing an avg 400 scripts per day as a team.
• Assisted in inventory management, ensuring optimal stock levels of medications and supplies.
• Collaborated with pharmacists to provide patient counseling on medication usage and adherence.
• Trained new pharmacy technicians on operational procedures and safety protocols.

Receptionist - Workforce Solutions North Central Texas - Lubbock, TX

(2009-01 - 2010-08)

• Managed front desk operations, ensuring efficient guest check-in and check-out processes.
• Provided exceptional customer service to enhance guest satisfaction and address inquiries promptly.
• Coordinated communication between departments to streamline guest requests and resolve issues effectively.
• Maintained accurate scheduling for appointments and conference room bookings to optimize facility use.

Associate of Science - Business Administration And Management - The University of Texas At Arlington (2027)

High School Diploma - Lubbock High School (2009-08)