Customer Operations & Administrative Coordinator at FleetPaths (2024-10 – Present)
- Coordinated client onboarding, including scheduling, system setup, and implementation logistics
- Managed calendars, meeting scheduling, and task tracking to ensure project timelines were met
- Coordinated travel and logistics for trade shows and events, including booking hotels and transportation
- Maintained CRM records and documentation to ensure accurate data tracking and communication
- Provided administrative support including phone management, filing, and document organization
- Developed and maintained SOPs and internal documentation systems
- Acted as liaison between clients and internal teams, ensuring clear communication and timely resolution
- Supported hiring and onboarding processes, including interview scheduling and training coordination
- Managed inventory operations, including ordering, receiving, and fulfillment
- Managed invoicing and accounts receivable follow-up, coordinating with accounting to resolve billing issues
Sales Specialist at Spectrum (2024-01 – 2024-10)
- Consistently achieved and maintained the highest ongoing customer satisfaction rating with Spectrum, contributing to strong client retention and positive feedback
- Matched customers with service plans based on usage needs, improving retention and satisfaction
- Provided immediate troubleshooting for home internet, cable, and mobile hardware connectivity issues, resolving 1st-level technical tickets at the point of contact
- Assisted customers in resolving account issues, improving customer retention
- Delivered product education and training, helping customers maximize value from services
Sales Associate at Verizon (2021-01 – 2023-12)
- Ranked in the Top 0.1% of all Sales Associates nationwide. Recognized for exceptional performance in revenue growth, plan migrations, and maintaining high customer satisfaction scores
- Leveraged in-depth product knowledge to effectively communicate the features and benefits of Verizon Wireless devices, plans, and services, fostering customer confidence and satisfaction
- Demonstrated expertise in handling customer inquiries, resolving issues, and providing exceptional service to ensure customer retention and loyalty
- Specialized in iOS and Android OS troubleshooting, assisting customers with data migrations, cloud backups, and device security setups
- Maintained up-to-date knowledge on current technologies
Theatre Assistant at Riviera Theatre (2017-08 – 2021-01)
- Executed all theatre operations including setup, ticket sales, AV system preparation, film monitoring, and cleanup for daily screenings
- Fostered positive guest experiences by addressing customer concerns, resolving conflicts, and assisting with front-of-house service
- Assisted with inventory tracking and restocking for theatre and bar operations
