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My name is Morgan! I’m a software engineering student and have worked in customer service for more than 10 years. I’ve worked in tech for the last 3, doing troubleshooting on internal corporate software. I’m passionate about helping others and love volunteering to teach others about the Bible in my spare time. When I’m not doing that, you can typically find me learning something new to advance my career skills.
Cummins Care Representative
Cummins Inc. • Nashville, TN
03/2020 - Present
Troubleshoot internal company software used for generator monitoring and machine diagnostics
Support user accounts in IAM by providing accessibility to applications, password resets, login issues and license management
Display great teamwork skills by assisting co-workers with solutions, sharing the workload and collaborating to ensure customer satisfaction
Use problem solving and excellent communication skills to resolve customer help requests
Keep good documentation, follow up and close out tickets in a timely manner
Exhaust all troubleshooting before beginning escalation process
Uber Driver
07/2018 - 4/2020
Help customers get to their desired destinations while providing excellent customer service
Maintain 4.9 star rating
Customer Service Representative and Agent
Attended regular networking events to increase business exposure
Guided customers over the phone to help with their online accounts
Volunteer Teacher
6/2009 - Present
Publicly distribute literature according to the peoples' needs
Regularly attend classes to improve teaching and people skills
Student at Western Governor's University for Software Engineering
