Morgan Vozga

Developed Customer service skills while communicating with customers to understand exactly what he/she would like to buy. Trained new employees and helped develop other employee's skills in customer service and making drinks. Closed and opened audit for shifts.

Barista/Server - Clarence Center Coffee Shop - Clarence, NY

(2015-01 - 2024-12)

• Developed Customer service skills while communicating with customers to understand exactly what he/she would like to buy.
• Trained new employees and helped develop other employee's skills in customer service and making drinks.
• Closed and opened audit for shifts.

Hostess - La Parolaccia

(2019-01 - 2020-12)

• Handled guest inquiries, special requests, and complaints calmly, ensuring swift and satisfactory resolutions.
• Provided guests with accurate wait times and escorted them to designated tables, enhancing the first-impression experience.
• Coordinated with floor managers and waitstaff to ensure even distribution of guests across server sections.

Prior Authorization Representative - RPCI Oncology PC - Williamsville, NY

(2025-01)

• Obtained Pre-approval for a variety of oncology procedures and treatments from insurance companies.
• Communicated with patients and providers regarding insurance plans, processes, denials, and appeals.
• Collaborated with providers and team members to ensure patient satisfaction.

Bachelor of Science - Health Science, Option in Community Health - California State University, Long Beach (CSULB) (2020-05)

Master of Nursing - Leadership - North Park University (2027-05)