Nil Pampalona

Server with hands-on experience across espresso equipment, coffee brewing, and cocktail preparation. Maintains accurate orders, applies menu expertise, and manages table service efficiently. Provides fluent multilingual communication in English, Spanish, Catalan, and B2 French.

Server/Barista at Motek (2025-08 – 2026-08)

• Greeted customers, answered questions, and recommended specials to increase profits as Motek intended.
• Provided excellent customer service to ensure satisfaction.
• Assisted customers in selecting menu items based on preferences.
• Operated espresso machines and coffee brewing equipment daily.

Server/Barista at Zak the Baker (2024-09 – 2026-01)

• Presented menu items and answered guest questions clearly.
• Took accurate orders and entered them into POS system.
• Prepared espresso drinks, brewed coffee, and matched recipes to café standards.

Server/Bartender at Tacombi (2022-03 – 2024-08)

• Prepared and served a variety of cocktails and beverages to customers in a fast-paced environment.
• Created new cocktail recipes and seasonal drink specials to attract customers.
• Handled guest concerns promptly and professionally, turning issues into positive experiences.
• Maintained composure and efficiency during high-volume services and peak dining hours.

English & Spanish Teacher at EZ English - Academy Poblenou (2021-12 – 2022-01)

• Planned engaging class activities for speaking, reading, and writing practice
• Guided pronunciation, grammar, and vocabulary development in every session

Assistant Manager at Hollister (2019-04 – 2021-11)

• Assisted in managing daily store operations and team activities.
• Trained and mentored new staff on customer service standards.
• Coordinated inventory management and restocking processes efficiently.
• Supported scheduling and staff allocation for peak hours.
• Monitored employee attendance records, timekeeping, and payroll information.

Bachelor's Degree in Communications – Florida International School (2028-06)