Associate Practice Manager - Oak Street Health - Atlanta, GA
(2021-12)
- Support daily center operations, patient flow, and front-office coordination to maintain efficient clinic performance
- Help oversee workflows, scheduling accuracy, and staffing coverage for a team of up to 25 employees
- Monitor operational and quality metrics, contributing to results that exceed quarterly and annual goals
- Support onboarding, training, and performance coaching to strengthen team consistency and service delivery
- Address patient and operational escalations while maintaining service recovery and daily operational follow-through
Back Office Coordinator - Laureate Medical Group - Atlanta, Georgia
(2018-02 - 2021-12)
- Oversee and manage clinical flow, the interaction of all clinical staff, and all daily clinics.
- Assign daily work assignments for the clinical staff.
- Assist in the development and implementation of new policies and procedures.
- Maintain inventory and order supplies as needed for the clinic.
- Act as a resource to the Interdisciplinary Team regarding complex clinical issues.
- Assist in the development, planning, and implementation of team functions as necessary.
- Coordinate daily operations with contracted pharmacies affiliated with the company.
Back Office Coordinator - Piedmont Georgia Lung - Atlanta, GA
(2014-05 - 2017-12)
- Supervised up to 12 staff members daily.
- Assigned daily work assignments for back office staff.
- Followed office workflow procedures to ensure maximum efficiency.
- Maintained files and records with effective filing systems.
- Monitored office supplies, inventory, and placed orders.
Registered Medical Assistant & Billing Coordinator (PRN) - Atlanta Medical Center Primary Care - Forest Park, GA
(2013-08 - 2014-05)
- Planned and supervised billing and collection operations.
- Coordinated with other departments to ensure the accuracy of billing information.
- Corresponded with clients, answered questions, and resolved issues.
- Followed up on outstanding payments and prepared/mailed out invoices.
- Maintained and updated patient records and managed client accounts.
- Reconciled account discrepancies.
- Checked patients in and out for their visits.
- Interviewed patients and family members for admission criteria to medical facilities.
- Collected, retrieved, and stored patient data.
- Performed echocardiograms.
Patient Coordinator - Breast Care Specialists - Atlanta, GA
(2010-01 - 2013-05)
- Assisted physicians with interoffice procedures and filling of patient prescriptions as prescribed.
- Mailed invoices to clients, maintained/updated client accounts, and recorded payments.
- Informed clients of outstanding balances.
- Communicated pending admissions to appropriate medical facilities and/or admission staff.
- Developed and maintained positive relationships with referral sources.
- Participated in staff meetings, department meetings, and community and educational
