Mukta Aggarwal

Highly motivated and detail oriented Medical coder with the certification of CPC-A and hands-on training in Medical coding and experience in Medical Billing.

Medical Billing Specialist - Next Steps Worldwide - Mckinney

(2026-03)

• Reviewing and managing denied or rejected insurance claims to ensure timely resolution and reimbursement
• Identifying patterns and root causes of denials and coordinating with internal teams to correct and prevent future errors
• Submitting corrected claims and appeal letters with appropriate documentation
• Posting and reconciling payments, adjustments, and write-offs
• Working on EMR i.e. Insync
• Maintaining a thorough understanding of payer-specific billing requirements, coding updates, and submission timelines
• Conducting Verification of Benefits(VOB)
• Submitting Authorizations and Pre- Authorization.
• Collaborating with intake, clinical, and billing teams to ensure claims accuracy and completeness
• Generating and maintaining reports on denial trends and recovery outcomes

Volunteer Medical Coder - Team fEMR

(2026-03)

• Coding Outpatient/ Office Visits
• E/M coding
• Coding for Drugs, Labs and Vaccinations.
• Abstracting information from patient medical records.
• Assigning codes for diagnosis, treatments, and procedures according to the ICD-10-CM, CPT and HCPCS codes. Following Official Guidelines for Coding and Reporting.

Senior Customer Service Representative - Geico - Richardson, TX

(2025-02 - 2025-12)

• Taking incoming calls from current policyholders, providing excellent service and answering billing questions
• Making policy changes i.e. coverages, usage, Adding/deleting vehicles, Adding/deleting drivers, providing various forms and documents required by DMV, giving policy quotes
• Assisting in Refunds, billing adjustment.
• Verification of documents as per state law requirements.

Customer Care Representative - NTTA (North Texas Toll Authority)- OneMCI - Dallas

(2024-07 - 2025-02)

• Assisting all NTTA customer with regards to payments, Account opening
• Resolving all online A/c related issues
• Manage accounts(adding vehicles, deleting vehicles, managing Toll Tags)
• Collections, making Settlement Agreements for overdue Payments
• Invoice payments, Converting ZipCash A/c's to Toll Tag A/c's.

Master's - Accounts - Mumbai University

Bachelor - Commerce - Shree Damodar College of Commerce & Economics